My computer was subjected to a serious attack by cyber criminals.
Bullguard; my anti-virus programme; succumbed to the attack though it did quarantine four attacks.
On informing Bullguard that files were being removed, on following their directions to send them my Bullguard log files, I found that I was unable to do so as a block had been installed by the criminals.
Two days later the computer was subjected to a further attack where Bullguard gave no warning. I lost a great number of business files including back-ups for Bullguard, Word, drivers, etc.
My conclusion was that a ‘back door’ had been created and that I needed to do a complete Windows reinstall without carrying any ‘baggage’ as I did not know where the ‘back door’ was hidden.
Support @ Bullguard, ‘Please note that you have no reasons to worry, as most probably these network attacks has been generated by different other devices from your home which are using the same network as your computer (other computer,mobile, printer etc.). Your computer protection is safe, as you hasn't been a real attack.’
All my equipment is hardwired, disconnected when not in use, and I allow no ether connections of any sort in my property.
In conclusion, not only was Support @ Bullguard completely useless but their system for collecting log files infantile.
I suggest that apart from normal back-ups, all important files should be kept on memory sticks and not on the computer.
tanatos • 6 years ago
My computer was subjected to a serious attack by cyber criminals.
Bullguard; my anti-virus programme; succumbed to the attack though it did quarantine four attacks.
On informing Bullguard that
files were being removed, on following their directions to send them my
Bullguard log files, I found that I was unable to do so as a block had been
installed by the criminals.
Two days later the computer
was subjected to a further attack where Bullguard gave no warning. I lost a
great number of business files including back-ups for Bullguard, Word, drivers, etc.
My conclusion was that a ‘back
door’ had been created and that I needed to do a complete Windows reinstall
without carrying any ‘baggage’ as I did not know where the ‘back door’ was
hidden.
Support @ Bullguard, ‘Please
note that you have no reasons to worry, as most probably these network attacks
has been generated by different other devices from your home which are using
the same network as your computer (other computer,mobile, printer etc.). Your
computer protection is safe, as you hasn't been a real attack.’
All my equipment is hardwired,
disconnected when not in use, and I allow no ether connections of any sort in
my property.
In conclusion, not only was
Support @ Bullguard completely useless but their system for collecting log
files infantile.
I suggest that apart from
normal back-ups, all important files should be kept on memory sticks and not on
the computer.