I feel thee are many points, too many in fact to go into in any depth here but a key concern for me remains the airlines who act outside of the PTRs. I don't see how an agent can be held responsible for services operated by third parties over which they have no control. Added to that why should an agent be forced to subsidise an airline in the event the airline is refusing to refund - the simple answer is it shouldn't. The PTRs have unfairly placed huge burdens on agents and moved risk away from airlines. The entire framework needs looking at. Much pressure from large tour operators shaped the PTRs in the first place, they wanted 'everyone on a level playing field'. But agents and operators are different yet the PTRs do not fully reflect these differences.

Those partners will quickly be reinstated when the demand returns and the tour operator needs seats.