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Please can Andrew McConnell explain to Travel Weekly exactly what the CAA is doing about ATOL license holders who are not refunding flights to destinations that UK customers have been advised by the FCO against making all Non-Essential Travel.
ChrisJ when us CUSTOMERS start to NOT use them the CUSTOMER is NOW KING
No wonder these companies continue to flout the law. Just when will action be taken against them?
The CAA regulates ATOL Licences, so it should immediately start "getting commitments" from those members who hold a licence. OTAs are part of the problem as many cannot refund the flight part of the package holiday. For example, Love Holidays states on its website "Where the package holiday could have been fulfilled as the flight was still operating, the RCN document and the Refund Credit Value detailed therein will not include the value of any flights. Each airline will have a different policy for situations where the flight was operating but the customer chose not to travel (even if this choice was due to Covid-19 travel guidance). As such, customers need to speak directly to the airline to ascertain their airline’s policy in these circumstances - we understand a number of airlines are offering a voucher or amendment to customers in such circumstances. Unfortunately this is something we have no control over - the contract for the flights is between the customer and the airline and dependent upon the relevant airline’s terms and conditions". Perhaps Andrew McConnell can advise?
These OTA's don't actually sell 'REAL PACKAGE HOLIDAYS'
It's a split deal (flight plus accom)
They claim they 'act as the agent', therefore attempt to bypass the law.
OTA's that have a customer's booking, where the flight is still operating and where the FCO advises not to travel, are not refunding.
THAT'S ILLEGAL !
One OTA claims to have refunded 25% of their passengers at a cost of 40M, so why don't they refund the other 120M ?
Oh, that's right, they don't have that type of liquidity.
They need further funds (from new bookings) to help refund the old bookings, hence the 16 weeks + delay in refunding (and counting).
Some OTA's are now stating they will clear the refunds prior to APRIL 2021.