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Sykes are still breaching regulations set by the CMA, as many customers, like myself, are still not receiving refunds for holidays cancelled by Sykes during lockdown, despite numerous requests. CMA are ignoring numerous complaints against Sykes. Which leaves customers no alternative but to seek refunds through the small claims court.
In practice many thousands of people will not be offered refunds by Sykes. These people were forced to rearrange their booking under duress. Why so? Between March and early July Sykes was not offering refunds on bookings affected by Covid-19. As a result people had two options, lose all the money they had already paid to Sykes or rerrange their booking tó a later date. This is not a proper, or fair, choice particularly when many people were asked to pay significantly more money for a booking in the same period in 2021, or the only available slot was at a less desirable time of year but Sykes was not offering to reduce the price. Of course, when the booking was linked to a special event such as a big birthday or hen do, a rearranged booking did not serve the original purpose. Sykes could have and should have offered full cash refunds for all bookings affected by Covid-19 but it chose not to. Now that lockdown restrictions have been eased, Sykes is saying that bookings involving three or more households can go ahead, in direct conflict with government guidance to minimise the spread of the virus and to protect public health.Sykes will struggle to survive into 2021 as many customers will never use Sykes again and a significant number of cottage owners withdraw their properties from Sykes' books.
Another one caught doing the wrong thing, and some people think organisations like this deserve taxpayers money?