He is a very incompetent guy who does not have a clue what he and his staff are doing. He is incapable to adopt to changes. His staff are incompetent. Customer service is probably the worst have ever come across. Nobody knows what they are doing; they do not listen; they do not read the notes the make many mistakes; every time you call or receive email somebody else is answering who does not have a slightest idea about your case as they do not bother to listen and read their notes. If you are waiting for a refund; good luck! It takes 6 months; airlines are refunding them but they are not refunding customers! I think they are in a big financial trouble. In my opinion they are having serious cash flow issues otherwise why would they be holding our money for 6 months? Staff shortages is a very poor excuse; lots of people lost jobs, many businesses closed during COVID and many experienced staff looking for opportunities, so staff shortages is a very poor excuse unless, of course, you do not have money to pay them.
MB

The hypocrisy from this guy is unprecedented. Clearly his own business is in trouble & he feels the need to deflect the attention to others. Practise what you preach. Agents won’t be booking with G once the recovery starts.

And the fact that TW are entertaining his complete lies shows that they are more interested in their advertising spend than the accuracy and honesty of their articles

Agreed. TW need to stop giving this guy a platform for his ongoing spin.

Never not support travel agents!? How exactly are you supporting them by refusing refunds?? This guy has show once again that he’s full of BS. Lost complete respect for him and G during this time. Neither him or the company can be trusted... they blatantly lie to get business but have no interest deep down in their own values. Complete disgrace!!

Another company boss that ignores what his own company is doing whilst preaching how great they are. You'd exclaim 'unbelieveable' if you hadn't now realised it's become the standard in the business.

Indeed! How does Tip have the cheek! What a hypocrite! One hopes that the discerning clients won't forget how companies like G (as in 'G' for your money is Gone if you book with them!)Adventures treat their clients.

This is from the company who is NOT refunding customers for tours which they cancelled, but only offering a voucher. Some people have lost their jobs, can't pay their rent, and a voucher is utterly useless.

Apparently none of that matters anymore. Break the law. Break your terms of business. Refuse to pay your debts. Make your customers waste time and money chasing around. Put your frontline staff in a horrible position, having to peddle your lies.

Repeat for months and just spin, spin, spin and all will be fine.

Except I don't think it will. The industry hope that customers have "short memories" and will forgive and forget is a daydream.

Everyone remembers who tried to cheat them, when and for how much when it comes to their own money.

It is all very shortsighted and unnecessary.