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Hays Travel IG members have been disproportionately effected by not receiving payments, not having the support staff to cope, having emails ignored, having had more than one DATA breach due to hacking and now being billed 10% management services on bookings that cancelled. Despite not receiving the money in the first place.
Notice how few IG members comment on the "Saviours" stories.
I could not agree more, Hays IG Members have been completely ignored. Impossible to contact any department by phone, emails go unanswered, reporting systems are a complete shambles. Owners more interested in own personal profile. Complete lack of management all round
I'm Airline staff, not Travel Agency business - am currently pinned in the Sandpit.
Just to say it's wonderful to view these Lockdown Videos.I get a shared understanding of the pain and dramas others are having.All of us in air travel and tourism continue to live through this coma.
The appetite to sell Multi-Contact Packages has disappeared because Hays can no longer offer IG Members Insurance Cover. Hays now wanting IG members to now book their own in-house HTOL packages instead.