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lisa nichol • 5 months ago

Hi I'm due to go furtuventurear in July 14th and they not cancelled as of yet

Ggg • 5 months ago

That’s means hays won’t be selling any holiday or flights as all companies still owe customers refunds

ChrisJ • 5 months ago

70 days into lockdown and their patience is wearing thin only now?

Happy consumer • 5 months ago

If you want to give consumers confidence in using your agency, then you should not be frightened to name and shame the operators you say you might blacklist. As a consumer, it just looks like this a PR stunt for Hays, but in reality nothing actually changing. Be brave, stand up for the consumer and cone out with the names of companies you have issues with. Consumers may actually trust you for doing so. In the meantime your stance just reinforces the message to book direct with airlines and hotels as tour operators and travel agents stand together and agents in particular are prettified to shame their commission paying operators.

Mark • 5 months ago

They're already 2nd in the Money Saving Expert league...I'd say they're doing pretty much everything possible for their customers if they've been voted into that position (by their customers).

Kinda makes your point moot.

Happy consumer • 5 months ago

Just go to trust pilot and enter Hays Travel refund complaints or just Hays Travel and try telling everyone on there that Hays are doing well. They are getting terrible reviews due to their lack of refunding. I rest my case.

manny • 5 months ago

that's very true but by reading TW every day, you would think Hays have more fans than Madonna. Every day one more article about the most wonderful couple in Travel..

Emmmarownley • 5 months ago

Wouldn't agree with this at all. You only have to look at the thousands of complaints on social media regarding lack of refunds from TUI, Ryanair and Virgin - just to name a few, from people that have booked direct. They aren't getting their money back any quicker either. If Hays have started to refund out their own backpacker then their clients are in a better position than those booked direct.

Also, as someone that has worked in B2B account management for the last 4 year's I'll say right now that naming and shaming makes you look bitter and will stop others wanting to work with you. People are not stupid, they know who the suppliers are.

Tom Parsley • 5 months ago

Hays have taken a strong and pro active lead on behalf of the consumer/their clients and should be congratulated for this - naming and shaming is totally counter productive - we will all gain much more in working together behind the scenes to resolve these issues -suppliers that continue to be unable or unwilling to refund will soon be 'found out '

Happy consumer • 5 months ago

Just go to trust pilot and enter Hays Travel refund complaints and try telling everyone on there that Hays are doing well. They are getting terrible reviews due to their lack of refunding. I rest my case.

howardrd • 5 months ago

That is why Hays is threatening this measure. Its reputation has been tarnished by the failure of certain suppliers to provide the refunds to pass on to mutual clients. It's the lack of understanding by people, such as yourself, who criticise the travel agent and not the route of the problem. I suggest that you reconsider your case.