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What this article does not mention is that new clients can book for all future dates on the Hoseasons website. These are possibly clients that would have used a Travel Agent and are now left with no option other than booking directly.
Hoseasons are not saying they do not all any bookings to be made, simply those by phone which require an agent’s time on the phone. To turn off the website completely would be to stop its current customers checking alternative availability and others to pay balances.