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Patrick Doyle • 8 months ago

The corona virus is causing havoc to the global economy and the travel industry is certainly feeling the brunt of it more than most. So it is very heartening to see travel companies doing their level best to try and mitigate the effects as best they can. In this high pressure environment of lay-offs, job losses, when you speak or email
to staff about cancellations and changes to the booking they have been courteous and helpful as much as they can, which is very heart warming and a credit to the trade. What can one say in these dark times? You can use a metaphor perhaps, look at Pandora's box after all the evils had escaped what was left in the box was hope.

Peter Jones • 8 months ago

I thought the Package Travel Regulations were to protect the consumer. Are we now saying that customers should fund failing travel businesses by taking a voucher?

So a big tour operator gives out £1bn in vouchers because its already spent the customers cash on other costs - doesn't that mean it has nearly £1bn of costs in the future with zero income and will inevitably fail anyway.

Who covers the customer then?

So the vouchers are worthless...………..tick tock tick tock

AlanBowen • 8 months ago

Both ABTA and the CAA have said in the past that vouchers are not financially protected, only holidays that have actually been booked with them. I can only assume ABTA has decided to change its own policy but have there been discussions with the CAA? It would not be possible to issue ATOL Certificates unless actual bookings existed and in the current situation, that does not seem to be the case