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Dimitrios Buhalis • 2 months ago

These two articles explain the digital developments background of the future developments

Buhalis, D., Harwood, T., Bogicevic, V., Viglia, G., Beldona, S., Hofacker, C., 2019, Technological disruptions in Services: lessons from Tourism and Hospitality, Journal of Service Management, https://dx.doi.org/10.1108/JOSM-12-2018-0398

Buhalis, D., and Sinarta, Y., 2019, Real-time co-creation and nowness service: lessons from tourism and hospitality, Journal of Travel and Tourism Marketing, Vol. 36(5), pp.563-582.
https://doi.org/10.1080/10548408.2019.1592059

Dimitrios Buhalis • 2 months ago

These two journal articles provide the background to the above text

Buhalis, D., Harwood, T., Bogicevic, V., Viglia, G., Beldona, S., Hofacker, C., 2019, Technological disruptions in Services: lessons from Tourism and Hospitality, Journal of Service Management, https://dx.doi.org/10.1108/JOSM-12-2018-0398

Buhalis, D., and Sinarta, Y., 2019, Real-time co-creation and nowness service: lessons from tourism and hospitality, Journal of Travel and Tourism Marketing, Vol. 36(5), pp.563-582.
https://doi.org/10.1080/10548408.2019.1592059