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These two articles explain the digital developments background of the future developments
Buhalis, D., Harwood, T., Bogicevic, V., Viglia, G., Beldona, S., Hofacker, C., 2019, Technological disruptions in Services: lessons from Tourism and Hospitality, Journal of Service Management, https://dx.doi.org/10.1108/JOSM-12-2018-0398
Buhalis, D., and Sinarta, Y., 2019, Real-time co-creation and nowness service: lessons from tourism and hospitality, Journal of Travel and Tourism Marketing, Vol. 36(5), pp.563-582.https://doi.org/10.1080/10548408.2019.1592059
These two journal articles provide the background to the above text