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Good luck with that!
If the hotel states it was cancelled by Abreu and Mr Mond has all the confirmations then this is a clear sign of negligence on the bed banks behalf. Good to see he isn't intimidated nor scared to fight this.
I also wouldnt know any other agent to go above and beyond like this to assist his client
Indeed there is. But Abreu is based in Portugal and isn't in any trade association, and the Small Claims track isn't an option if they tell the agent to take a hike! So, that's why my comment.
perhaps he could seek damages using a lawyer in Portugal? - im sure Abreu wont want the publicity?