Older customers who do not want to use or cannot use the internet will book elsewhere. Simple.

Sad that such a once great Brand has been mismanaged to this. Same for Thomsons

Do you mean TUI.

Last ditch to save it from becomeing anothe Monarch in the next 3 months or less

Mr. Kane.
Please invest part of your disability allowance on a Spell Checker.

ANOTHER has a R at the end.

How pathetic are you! Is this all you have to do all day, tell people how to spell.

You need to add a question mark (?) and the end of your sentence to declare it as a question.

Without the question mark, it would suggest you are either Mr. Kane (using yet another fake profile), or simply a goofball.

Nice one Jules - he would never listen to me.

Julie!

Drewls who cares what you say you sad person if all you can do is troll then god help yooou

Please refer to me as either Ms. Drewls or Madam.

Mr/Ms/Mrs/Inf. Kane.

It's You, that's one O not three.

Which part of my fully valid comment was a troll statement ?

Hmm.

None.

sorry but I really don't care to know anything about this troll.
his complete lack of knowledge regarding the travel industry and his utter rubbish just proves he is a TROLL.

What a waste of an amazing brand, maybe they should go back to being a PROPER travel agent, if Independents are thriving without this brand, imagine what could be done with Thomas Cook. Online is already so crowded with many trying to get their businesses into travel agents, this boat has sailed Thomas Cook. Be brave and have a strategy to make more from your retailer and you may just surprise yourselves.

What utter nonsense, retailers are no more than receipt writers and order takers and the lowest payers in commercial history. This is clearly proven by being 95% dependent on a commission by the authoritative - risk taker - supplier and then they have the audacity to ask for credit. The future is bleak - just booked a flight and hotel direct £600 cheaper p.p. on the same aircraft and hotel as offered by the same tour operator.

Well thank you PeterM for offending every travel agent.
Evidently with your attitude, I don't think anyone would wish to serve you anyway.