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Stephen Lewis • 2 days ago

I booked Purple Parking via my AA membership, dropped car at Purple Parking Gatwick on 3rd of Nov and left for Dubai. Didn't hear a thing about the Administration. Got back to Gatwick on 18th Nov headed to prearranged bus stop and a lady in the queue told me about PP going into administration. Obviously panicked at first, bus came 5 mins later and the driver put my mind at ease. 10 mins later collected car within minutes and left with no problems whatsoever.

Christine Miller • 4 days ago

I booked parking at stansted airport on the 2nd - tried to cancel on the 3rd - spent the weekend chasing my tail as holiday extras held my request at arms length - despite speaking with 5 different operators.
Finally talked with someone yesterday who tells me that I have lost my money.
Mathew Pack - how many other people like me lost their money through his “deal”. All legal I appreciate but no moral concern. There was no honouring me or my money then or now.
Oh, sorry. If I had paid by credit card they could carry the can...hmmm...I paid by debit card.

Christine Miller.

Andy • 1 week ago

This is a real shame, I initially suspected bad management
at the top but Companies House show a very profitable company. I note this was
a pre-pack administration and I can’t say politely what I think of those. Most
likely stuffing the creditors and employees was the most efficient
exit/retirement plan for the owners.

Julie Auger • 2 weeks ago

I booked Gatwick hotel & purple parking through holiday extras back in Sept for December departure. Will this be honoured? I’ve not had any info to state otherwise

Holiday Extras • 1 week ago

Hi Julie

I can certainly look at this for you. Could you please email your booking reference number to me at customerteam@holidayextras.com and I will check your booking.

Thank you

Erin

BishopBenj • 2 weeks ago

I too have been told to contact my credit card company to obtain a refund - unlikely as the amount I paid is less than £100. There is some offer I was emailed to use a meet and greet company - definitely not what I want to do.

Holiday Extras • 1 week ago

Hello

If your booking was under £100 then you can submit a claim for a refund under the charge back scheme. There is information about this scheme in the link below.

https://www.which.co.uk/con...

I hope this helps

Erin

S Perry • 2 weeks ago

No it is not giving the same service. I received an email stating that they cannot offer a Meet and Greet at the Virgin Atlantic Upper Class Wing, in other words I can take my car into the wing but no one will collect it a Purple parking used to do. So I have been told to speak with my card company to obtain a refund. The ironic thing is Virgin Atlantic were not aware of their preferred parking supplier Purple Parking going into administration and in actual fact did not believe me when I told them. They said it would be business as usual until Monday because the department that has the relationship with PP will not be in until then. The call centre agent at Virgin stated that I must have received a spam email advising me of PP demise, even though I told him to Google it. What a twit!!!

Morwenna Richard Lindsay • 2 weeks ago

Hi, Are you able to email your booking details to sales@holidayextras.com so we can take a look for you.

S Perry • 2 weeks ago

Hi Morwenna I can do that but we have already been told that we cannot now drive into Virgin Upper Class Wing and someone take our car to park safely which is what Purple Parking used to do.

Colin McKay • 1 week ago

Hi! Did you get any success with this? I'm flying on Monday and it's still unclear. Virgin say that PP are honouring Upper Class Wing drop offs, one person at PP says they aren't...and I didn't receive an email similar to yours!

S Perry • 1 week ago

Hi Collin
The latest is that Maple Manor will be taking your car from Upper Class Wing but they have terrible reports on trust pilot. We are considering having another meet & greet company with better reviews meet us and then we will go though normal Upper Class check in. We will have to fight to get our original payment back through and that's the problem. Hope all goes ok, safe journey and let me know what happens..

Colin McKay • 1 week ago

Hi, I'll let you know asap. I have my fingers crossed.

S Perry • 1 week ago

Hi Colin

Hope the flight was OK and your car collected on time. Although someone at Holiday Extras cancelled our booking with Maple Manor (!), Morwenna at Holiday Extras sorted it all out and it was reinstated so we will see what happens when we get there on 28th November.Totally stressed:-)

DebR • 2 weeks ago

Thanks Holiday Extras for getting things back on track, we have just arrived back at Gatwick, purple parking bus back to car park, car ready and waiting, service as usual!

Holiday Extras • 1 week ago

Hi Deb

Really pleased to hear the service was good for you, thanks for letting us know.

Hope you had a good holiday

Erin

Ali • 2 weeks ago

I work for purple Parking and we have not been paid this week and yesterday told that the company went into administration and no money! Still we are working but there is some problems as the employees Not paid and customers bringing and want to collect their cars.

Colin Hewett • 2 weeks ago

so, if this is true "we are also focused on ensuring that every customer that had an existing booking with Purple Parking, has their parking arrangements honored", how come I am getting calls (from I love to meet & greet) telling me to go ahead and re-book?