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Sorry Peter not in TUI OR T COOK have gone over them with a fine tooth comb
Clearly you havent. It states clearly in every single operators conditions that complaints must be notified to the hotel / operator and then within a set time frame on return.
Julie drewls Then the industry should put it into the T/Cs that all claims for illness MUST be reported to the tour operator /hotel (written proof must be obtained) if this is not done then no claim will be accepted simple i think
They do it is in every opertors terms and condtions! Another fail from someone who claims to know so much about the industry!
Customers should all band together and force The travel industry to take the responsibility they all have towards its customers and make sure that the inspection of the accommodation that they use is fit for purpose as i have said on this subject before its no good going into a hotel on a date given to that hotel in-advance because human nature says that every single thing in that hotel WILL be perfect. Checks should be made unannounced and be carried out by totally independent people . And as i have also said to Maria Pittordis before NOT every sickness claim is bogus and NOT every Brit who goes abroad is a cheat. but when there is a real claim it is so hard for the claimant to take on the likes of HILL DICKINSON who have a untold amount of money that is given to them by the tour company's to defend them against sickness claims. It is no wonder that people are forced to turn to these so called ambulance chasers .That is not to say that i agree with this sort of firm they are a bane in all our lives and yet because the industry is so hell bent on stating that the hotels they use are 100% clean and that the food is cooked and kept in a safe way then anyone who dares to say different must be lying. Why on earth does the industry not come together with its customers with a view to having an honest and open discussion on what really is the problem. The industry spends £Millions every year on this conference or that conference it sends agents all over the world to specially chosen Hotels were well before they arrive every thing is checked and double checked to make sure its perfect so that they can go home and recommend them to the Customers i bet there is never any one who falls ill at these conferences. Come on all those that are involved with this sickness thing lets ALL get together and find out why there are such problems because ITS NOT ALL DOWN TO THE RISE OF THESE UNSCRUPULOUS CLAIMS COMPANY'S.
All we are saying is that the illness claims should be bound by the same cost rules as other claims in the UK. What is unfair about that? If claimant lawyers lose the cash cow then genuine claimants will still be able to progress their claims. The level of damages or the success of their claims does not change. In fact, the portal is a quicker process for claimants.
Major issue is people can sue for illness up to 6 years after the event.How can a hotel defend this type of b.s.?Max limit should be 1 month.