I’m out of contract and have been for awhile, and me thinks it’s time to go - another complete internet outage Birmingham B16

Dundee Scotland DD4 outage 3 x today

apparently the call centre in india says its your fault thanks for the money.

Sound not working on ITV and other channels but not affecting all. 🤦

No internet for days now

Have had outage for past few days and they cant see my equipment to diagnose from their end now have to wait for a replacement router

Oxfordshire , no tv or internet or phone , totally gone

Losing alot of speed for about a week now in the Mitcham Area usually I'm on 380mbps down while on ethernet these days this caps out at about 80... after hub restarts and resets sometimes it becomes so sluggish I can't even maintain a connection for a minute

Router has been flashing green all day I have no wifi but was working fine last night

Internet down Tamworth area

Down in Tamworth area

the internet has not yet returned to me

Modem gone offline again, second time today, no broadband or phone now as they forced me onto VoIP. Crap signal here on O2 as well. Big village in PO8, Nr Portsmouth.
Reset everything several times.

Everything back on now. My phone my Internet

They saying won't be fixed till at least 9pm tonight, but im not falling for that. They haven't a clue when it will be fixed.

Just got of the phone no issue with wa9 area its my Internet. They don't have problem their end. Having none of it waste a time customer service is shocking!. But I don't think I'm the only one. Most people's Internet is down now. No doubt still take full pay out my bank when it's duty. I don't think so. I'm going cancel my direct debit with them. And I bet you be on the phone straight away then letter being posted by them. So act them won't they haha.

Haydock area of St Helens. 3rd day of total outage of internet. Latest estimate for repair 1pm today. This is the fourth different estimate however over that period, so I can have little faith. Although there is an automatic compensation package, I would recommend people lodge formal written complaints as I plan to do.

Down in St Helens, WA10. Working from home made impossible. Fed up of Virgin, the cost continues to rise and the service gets worse. Need to change providers.

Down in WA10 since 09:45am.
Apparently no issues but can see issues from L35 to WA11.
Seems widely geographical

Wa9 I've had no Internet or phone since Sunday afternoon.. I can't get on my emails, I work from home I've lost 2 days pay now, no phone or Internet. I've got my own personal phone nothing to do with work, virgin are you going pay me 2 days wages now?. I've lost because you don't know what you are doing. It's a joke! Not heard last of this.

WA9 area, no internet again. Happened a few days ago too. Thought it was my end because the app and website said no issues in my area but clearly that's bollocks

Same here with the site saying "no issues in my area".

I just looked again and it finally confirms a problem in the area. I've had years of no issues and now this has happened twice in a week!!

wa11 down, yet again

Internet still off in wa11 not great when work from home customer service is very poor

Cross Lane, Prescot, L35 internet and tv no signal

Internet in and out, mostly out, in HA6 since 6am today

Intermittent internet problems all day long in HA1

St Helens - Latest update has shifted the estimated fix from 10.00 am today, to 10am tomorrow. There have been workmen in the street replacing cables and mortaring up the ground. Really, what on earth has been going on? We are now approaching 19 hours outage broadband and TV.

Jimmy. My Internet not working, wa9 area from last night, been on the phone to you still waiting

Joan from wa9, my phone Internet, has all gone down since yesterday. I'm still waiting for you to fix it, I work from home and I can't get into my emails, or use my phone This is a joke! Your customer service is pointless, can't get anywhere, but miss a payment and straight on the phone or sending out letters, you should knock money of people's bills for this not out fault im losing money so should you. Its absolutely disgusting, I'll think I'll go back to sky. Your a joke!

St helens Internet it went down yesterday and still waiting for it come back on.. been on phone can't get anywhere with you pointless. So I need am update, when will it been fixed

Total loss of TV and broadband services since at least 7pm on 10 Dec. Site info suggested resolution by midnight, but this morning had changed to 10am. No service as of 10.10am WA11

Can ya attually fix your damn Internet Jesus Christ your customer support is useless too

No TV or internet in EN7 since early this morning. When I call the number on the screen just get an automated message asking to leave a mobile number linked to the account for text updates.
Absolutely useless.

Good afternoon,

We are aware of the recent outages, we would like to ask that you kindly contact one of our customer service officers of whom can surely sind a suitable resolution on 07377209001.

Kind regards and many thanks,
Alan,
Customer support team.

Love your command of English, Alan from ‘customer service’ .

My Internet has been down on and off for about a week but it has gone completely today. Infuriatingly, virgin continue to say that there is no issue with the Internet in my area.

That's why i left them and went to bt and glad i did best thing i ever did never going back

Yet again virgin are down! And the online help is pointless

Down in WF12

Total blackout in SO area

Down in ST3 area

Down in pa8 right now, anyone else?

Are there issues in G32 area as my wifi has been down all morning?

TV down since Saturday morning. Supposed to have been fixed by noon today but Virgin Media Service Status estimates repair delayed until Tuesday.

Please fix it. Internet keep going on and off Se7

Van crashed into broadband box (Sheffield S6) Sunday morning around 01:30. Total blackout since and no ones been to repair it. I've reported it but they just didnt understand and are sending and engineer Wednesday 6th to check my router ugh.

Internet up and down like the proverbial w*o*es drawers in Clydebank

Down here in the south as well although when I come to this page it says no problems at the top lol