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This was really helpful, thanks - but I think you need to do a 2018 update....
It looks like Sauce Labs now offers screenshots, AND they have a "Test Object" offering to test on real devices.
Considering they still only charge $19/mo for unlimited live testing (with screenshots!) compared to BrowserStack's $99 - Sauce Labs might be pulling ahead of the pack.
Nice post, Derrick. Would love to add your review for Sauce Labs, Browserstack, or Crossbrowsertesting on IT Central Station. While IT Central Station does not yet have reviews for Crossbrowsertesting, you might find this direct comparison between Sauce Labs and Browserstack from members of our IT Central Station tech professional community to be insightful: https://www.itcentralstatio...
Did you by any chance look into testingbot.com ? TestingBot has been providing an online Selenium Grid since 2012. We'd very much appreciate your feedback!
I haven't heard of TestingBot, but I'll definitely give it a look! Thanks for letting me know about it.
Great to find your comparison of the very 3 options I was looking at. Any updated thoughts for 2020?