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This decline was surely the result of EVIL unions and subsequent strike action.Fortunately - NOBODY - needs an agent anymore.
What has evil unions and strike action got to do with your 2nd comment? How does that relate to people not needing an agent? Go and direct yourself somewhere else! Eejit.
The couple who recently booked BHM/LAS, rather than BHX/LAS, might contradict you. That's not to mention the unfortunates who lose millions to online travel scammers & those who are disappointed, or worse, with their unsuitable choices, lack of visas, insurance, etc.
This is what happens when you throw away a relationship with travel agents. You need us, more than we need you.