http://disqus.com/by/villageboy/enWed, 01 Apr 2009 00:50:30 -0000http://www.ubigen.org/?p=174#comment-7707092<p>One thing missing could be the "cost" and "value". Whenever you want any customer to change, the reasons need to be compelling enough.Value in the initial "hook" to pull the customer towards the New Provider, is more important than keeping him happy later.</p>villageboyWed, 01 Apr 2009 00:50:30 -0000