Disqus - Friends of sunnygrrl

Re: @learyb Social CRM: Twitter IS, Email Marketing ISN'T...But That's OK!

learyb — Wed, 23 Jul 2008 16:05:38 -0000

just loaded disqus onto my blog....just trying this out. Oh yeah - social crm is cool!

Re: Good Comments Can Lead to Great Conversations

learyb — Wed, 23 Jul 2008 16:38:29 -0000

Thank you sir!

Re: Twitter - A Tragic Case of FRM: Follower Relationship Mis-management

learyb — Thu, 24 Jul 2008 14:05:14 -0000

Hey Ken. here's a link to the latest from Twitter's blog on this:
http://status.twitter.com/p...

Re: Twitter - A Tragic Case of FRM: Follower Relationship Mis-management

learyb — Thu, 24 Jul 2008 17:01:56 -0000

Good points Chris. But I do think the more invested people are the more chances a tool with have to get it right. Twitter has (I believe) over 3 million users on board, with a growing number of add-ons that are really catching on. With that said, it's still early on for them and 3M is a far cry from Facebook/LinkedIn numbers. So if this data loss issue becomes big enough that news of it hits the mainstream before they commit to using, it could snuff it out. Twitter needs to look at how Salesforce.com handled their outage issues. It could stopped them in their tracks if they hadn't addressed it head on.

Re: Social CRM in Pictures....and Words

learyb — Mon, 28 Jul 2008 09:19:16 -0000

Yes sir. I have to agree with you. And the influence comes after the content consumer engages the content creator into a conversation of some kind. Then if those conversations are ongoing long enough, an influential relationship could definitely form. But it's gotta start somewhere. More and more it starts with a search for content, or from guidance coming from your online social network folks.

Re: Twitter - A Tragic Case of FRM: Follower Relationship Mis-management

learyb — Mon, 28 Jul 2008 09:31:23 -0000

Hi Meryl,

CRM is certainly not about being perfect. If that were the case it would have been dead a long time ago. But Twitter has had a few missteps lately. And some of the more vocal critics are the ones driving the interest in the early adopter crowd. So Twitter has to make sure they deal with this in a way that lets people know they are serious about getting past the potholes.

I think most people understand that things happen, especially for something that is growing in popularity at such a fast pace. And there are a number of people who are already "addicted" to Twitter and can't imagine walking away at this point. But it's up to Twitter to keep it going, and solidify their platform so we can feel confident that we see more tweets and less of that whale.

Re: Ginger Conlon, Twitter and Social CRM - There's No Going Back Now!

learyb — Mon, 04 Aug 2008 21:00:43 -0000

Cool! Let's round up Rob and schedule it! Be on the lookout for an email.

Thanks guys!

Re: Chris Brogan, Twebinars and Social CRM - A Few Good Minutes

learyb — Thu, 07 Aug 2008 16:37:24 -0000

Hey Marc. you can check out www.twebinar.com for more info.

Thanks!

Re: Fortune 100 List Of Companies And Their Current Twitter Status

learyb — Thu, 11 Sep 2008 17:55:40 -0000

Nice list Jeff. Thanks for putting this together!

Re: Welcome Back, Blogger...

learyb — Thu, 25 Sep 2008 13:59:05 -0000

Thanks so much for stopping by, and for the kind words! And thanks as well for following me on twitter. You make it fun to follow your tweets. Keep them coming!

Re: Welcome Back, Blogger...

learyb — Thu, 25 Sep 2008 13:59:41 -0000

Thanks Aly! I owe you an email. Will touch base soon.

Re: Social CRM in Pictures....and Words

learyb — Thu, 25 Sep 2008 14:01:15 -0000

Laurent I couldn't agree more! Thanks for stopping by.

Re: Welcome Back, Blogger...

learyb — Thu, 25 Sep 2008 14:17:11 -0000

if we can't laugh at ourselves, and at each other, than what's the point of doing all this hard work stuff.

Re: CRM Magazine 2008 Market Awards - Small Business Suite Vendors

learyb — Mon, 29 Sep 2008 07:51:27 -0000

Hi Matt,

More automation is definitely what small businesses need in order to free up valuable time to building meaningful, long lasting relationships with good customers. And prettier interfaces, and prettier interfaces on pretty mobile devices, increase user adoption for crm which makes it more successful.

And while there are some hidden costs in SaaS, the reduction in up front investment in costs and time SaaS permits makes crm possible in small businesses. The fact that Zoho allows the three first users in a company to use their CRM service for free gives small business users the opportunity to really give a serious look to what benefits can be gained from implementing CRM. And there are so many CRM providers offering affordable, easy to use solutions that CRM is truly within reach of the smallest of companies. I think that's the real story.

Re: Social CRM - The Video

learyb — Fri, 03 Oct 2008 13:01:41 -0000

Thanks so much for the kind words Pamela. I definitely appreciate it!

Re: Social CRM - The Video

learyb — Fri, 03 Oct 2008 13:03:35 -0000

Thank you sir! It certainly has come a long way as you know all too well.

Re: eBay Platinum PowerSeller Shares His Secrets With Solopreneurs

learyb — Tue, 14 Oct 2008 23:47:53 -0000

Good stuff Jeff! You and John made it fun to take in all the great info you all brought to us. Keep it up!

Re: Guy Kawasaki on Twitter's Impact on Alltop - A True Social CRM Success Story

learyb — Thu, 20 Nov 2008 10:16:12 -0000

Yeah I know you're a Twitter fiend!

Re: Guy Kawasaki on Twitter's Impact on Alltop - A True Social CRM Success Story

learyb — Thu, 20 Nov 2008 23:53:50 -0000

It is pretty cool to see this whole social crm thing developing before our eyes, isn't it?

Re: The Best Example of a Company Using Twitter Ever... and It Tastes Good Too!

learyb — Mon, 01 Dec 2008 23:22:17 -0000

Hey Jim,

That's what got me - the funny! It was right on time. It didn't come across as intrusive and cold. That's what made it work. I hope more companies take this approach, because the heavy-handed stuff well get nothing but a BLOCK in response.

Re: The Best Example of a Company Using Twitter Ever... and It Tastes Good Too!

learyb — Mon, 01 Dec 2008 23:24:50 -0000

Mary that is truly the brilliance behind this....humanity! if more companies would remember the humanity all of the technology at their disposal will actually allow them to meaningfully connect with us. But I gotta cut this short as I am seriously jones'n for a biscuit right now!

Re: The Best Example of a Company Using Twitter Ever... and It Tastes Good Too!

learyb — Wed, 03 Dec 2008 13:23:26 -0000

That's a great story Carla. It's good to know that @PopeyesChicken is consistent with this approach.

Re: The Best Example of a Company Using Twitter Ever... and It Tastes Good Too!

learyb — Wed, 03 Dec 2008 22:34:22 -0000

Hey Darayush,

I'll take the chicken biscuit, you can have the Twam! :-)

Re: The Best Example of a Company Using Twitter Ever... and It Tastes Good Too!

learyb — Fri, 05 Dec 2008 10:50:32 -0000

Yeah they got me with that tweet too! I slobbered all over a few biscuits after that.

Re: Entelluit, Intullium...Either Way Intuit Buying Entellium's Assets Makes Sense

learyb — Fri, 05 Dec 2008 16:18:27 -0000

Hey Dave,

They can use these assets in multiple customer segments. Most companies looking to provide enterprise level customers with software has a CRM solution in the portfolio. But there are also millions of Quickbooks users turning to CRM as well to help them with customer acquisition. Either way I think it will be a net-positive for Intuit if the deal does go through.

Thanks!