http://disqus.com/by/shebacat/enSun, 08 Feb 2009 00:27:43 -0000http://themacmommy.com/2009/01/sams-club-photo-center-review-thumbs.html#comment-6079524<p>I work at a Sam's Club photo center. We are some of the most knowledgable, best trained photo lab specialists that you will ever meet outside a professional lab.</p><p>Christmas is a harried time for us. My 1 hour photo department prints anywhere from 10,000 to 15,000 photos a day. Sometimes the turnaround time is longer than an hour because it's a physical imposiblity to print over 1000 prints an hour. Even with two machines because things don't always go the way we want them to.</p><p>Sometimes people have errors on their memory cards that stop the machines in their tracks. It takes a knowledgeable person to find and eradicate the problem, fix and restart the computers and printers and cross their fingers in hopes that the order with the error didn't stay resident in memory. Then do you know what they have to do? They have to wait for people to stop using the customer computer that was used to send the order to resend the same order that may or may not stop the computers in their tracks once again.</p><p>This is not our fault. This is the fault of people who don't know how to use their digital camera equipment and reformat their memory cards occasionally to erase the errors from the cards that screw up the printer's software and stop the computers from printing. I can't tell you how frustrating it is for us to have people come to us and accuse us of purposely making their photos late or worse, accusing us of being incompetant. I can tear those printers down, clean them and put them back together. I am far from incompetant.</p><p>We are also one of the only wet labs left in the area. I cringe at the thought of becoming a dry lab as most of our customer base will be lost. I would guess that 90% of the professional photographers in our area buy their photos from us including two school photographers.</p><p>I'm proud to say I work in my lab because my members are my friends and they know I do everything I can to get their pictures to them on time and in the correct quantities and if something goes wrong I do my best to make it right. They know this. The only people who get nasty are people who rarely use our services and seem to WANT to find something wrong.</p><p>I'm through with my rant now...</p><p></p>shebacatSun, 08 Feb 2009 00:27:43 -0000