Disqus - Latest Comments for sengseng

Re: Can I Be Your Trusted Friend?

sengseng — Tue, 22 Feb 2011 16:34:01 -0000

develop a new set of skills, behaviors and habits?!? why can't i just pop a pill in true american fashion?

Re: Why is Customer Service Still So Lousy?

sengseng — Tue, 20 Jul 2010 00:51:34 -0000

Seriously, you're asking this question w/o rhetoric? I must have missed the part where you stated you terminated your account with Amex and taken up shop with Visa or MasterCard (remind me of Amex Express Travel Service competitors).

Why don't companies take stronger action to fix the technologies that are impeding customer service? Because their bean-counting software says that the cost of the customer service investment exceeds the costs of customer attrition. Funny how before the release of the iPad, Amazon Kindle customer service was sh$t. After iPad's release, my defunct Kindle was replaced w/in 24hrs of calling Customer Service.

Re: On Walking out of the Classroom

sengseng — Fri, 24 Apr 2009 17:27:35 -0000

squash is a humbling sport; i'm scratching "teaching at HBS" off my list of things to do with my life

Re: “17 Things we Used to Do”

sengseng — Mon, 20 Apr 2009 12:38:59 -0000

we humans like being altruistic...I would amend this statement to "we humans have a need to be relevant" - relevant to other humans. altruism is a bi-product of this.

i use twitter to serve as a journal of my life and my relationships as well as my social bookmarking tool (esp when i'm on my mobile device).

Re: 100 Tweets Later…

sengseng — Tue, 10 Mar 2009 10:17:37 -0000

looking over your list of poems, it's evident, to me at least, that you are not a supine consumer/lover of poetry and yet it's not something you tweet about very often (i can find at least one reference). i'm curious why...

Re: Time to Settle Up: 100 Tweets Tomorrow

sengseng — Sun, 08 Mar 2009 12:38:34 -0000

i know you created a spreadsheet in preparation for this...

Re: Find 100 things to say

sengseng — Sat, 31 Jan 2009 09:05:53 -0000

maybe you should sign up for a BLIP.FM account...enlighten us all with your musical stylings.

Re: I Know It When I See It

sengseng — Tue, 27 Jan 2009 16:47:54 -0000

While I agree against creating "walled gardens" I think the ability to "pull the curtain" - via a private channel or backroom (ie in Twitter, the DM) - is necessary. An integrated and seamless ability to have some sense of security in the audience can increase the level of disclosure which in turn can foster a higher level of collaboration that can benefit the community writ large.

Re: Find 100 things to say

sengseng — Tue, 27 Jan 2009 12:32:17 -0000

Andy, I look forward to your 100 tweets and am willing to bet the value will be in the journey, not the destination. However, in my typical fashion, I challenge you on your categorization of minutiae.

Re: Super-secret Plinky makes its first big hire

sengseng — Fri, 27 Jun 2008 11:18:22 -0000

the use of 'super-secret' is an unequivocal click/read-me invite. 'content encouragement' site sounds like a marketers wet dream.

Re: Twitter: Still not working, but explaining why on Twitter Status blog

sengseng — Thu, 29 May 2008 01:29:09 -0000

i wonder if twitter has lost users to pownce or other microblogging apps. and if not, why. users too invested? brand loyalty? product simplicity? apathy?

Re: The 3G iPhone rumors pour in: 42 Mbps speeds, price not yet set, a big Canadian launch and “OS X iPhone”?

sengseng — Fri, 23 May 2008 15:45:55 -0000

apple can't unveil the 3g until the 2g graves have been dug...wonder what the resell value of the 2g will be? jobs get $10/month from every customer on at&t's bill...

Re: While Washington dawdles over emissions trading, Bay Area passes nation’s first carbon tax

sengseng — Thu, 22 May 2008 09:52:07 -0000

too bad CA can't do this at the state level w/o interference from the 'wait, i've got the WH on speed dial - ignore the scientific review board' EPA.

Re: Knowtate wants to tag the entire world

sengseng — Wed, 07 May 2008 21:21:25 -0000

what about mobile to mobile, connecting your mobile number to your virtual profile/digital exhaust?