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seanmcd

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  • www.antseyeview.co ...
  • Austin
  • Sean McDonald is a recognized leader with online community and social media operations. Sean is currently Principal with Ants Eye View. Ants Eye View helps companies of all sizes understand and engage in customer collaboration, social media, and community building with customized strategies and implementation programs. Previously, Sean spent 11 years at Dell in Executive positions in Marketing, Customer Service, Online, and Communications. Since 2006, Sean led the design and operation of Dell’s online community activities on Dell.com and online conversations off dell.com. An online community affords Dell.com users an experience to Learn, Share, and Explore technology with variety of content and interactions. In 2008, 250 million visits occurred on Dell communities including Dell Community Forum, Direct2Dell, and Idea Storm. Dell communities operate across 6 languages. Dell is mentioned approximately 5000 times every day on non Dell websites. Sean and his team joined these web discussions-adding value by resolving customer issues and answering product questions. Learn a bit more from his talk at SWOMfest or from industry coverage: Forbes.com, Fortune.com, Business Week, & Mashable.com. Sean is a frequent keynote speaker at Internet Retailer 2008, Bazaarvoice Summit 2008, eTail 2007, 2007 Forrester Consumer Summit 2008, Shop.org and guest lecturer with University of Texas MBA Marketing Dept. Prior to joining Dell, Sean spent 2 years with Deloitte Consulting Group as a Senior Management Consultant and 7 years in the U.S. Navy as a Lieutenant in Logistics. While in the U.S. Navy, Sean was awarded the Navy Commendation Medal and Navy Achievement Medal for operational excellence and leadership. Sean holds a BBA and MBA from The University of Texas at Austin, the city he and his family call home. Sean is married to Liz Rescia and has two children, Keaton and Fallon.

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