Disqus - Latest Comments for rhukill

Re: http://terrystorch.tumblr.com/post/1439232694

Ryan Hukill — Sat, 30 Oct 2010 11:25:37 -0000

Nice to see your thoughts on it, since I haven't had the time to go check it out for myself yet. Keep the info coming, maybe after you've had it a month? Would be interesting to see if any new thoughts arise.

Re: Life | Visualization | Design | Culture | Philosophy | Tech - Blog - Open Letter to Coffee Slingers

Ryan Hukill — Tue, 07 Sep 2010 16:45:05 -0000

This actually makes the point that all businesses need to be very aware of in today's world, especially any business that chooses to engage in social media. Not everyone will be as careful with their words and/or accusations as Nathan was here, and the word spreads much faster in this medium than in the old ways.

Reputation is everything, and perception is reality, so customer service is king. Social media will simply amplify who you are and what you do. If you're great at what you do/produce, SM will amplify the exposure to that greatness. If you're below average at what you do/produce, or you just don't care, that too will be amplified.

Every person & every business makes mistakes. Most people know and accept that, but the result of those mistakes is determined by how it's responded to/handled. With proper response, most negatives can be turned around into positives, because people just want to see that the person/business cares and is willing to listen to them. Dodging the issue, or responding to it in the wrong way, though, can turn it all against you in a hurry.

Re: Life | Visualization | Design | Culture | Philosophy | Tech - Blog - Open Letter to Coffee Slingers

Ryan Hukill — Mon, 06 Sep 2010 23:46:00 -0000

Thanks for the compliment, Nathan.

I'm with you 100%, about a business going whatever direction they choose. I have no problem with that at all, and agree that communicating those changes, rather than giving attitude after forcing the customer to ask about them is just common sense. That's the part that sent me off on the tangent about customer service.

The attitude that seems to be fostered at CS (hopefully, I'm wrong about that) is 180 degrees from what I expect from any place I CHOOSE to spend my time and money.

I actually think that doing away with the power source and keeping the wifi on might be the perfect solution for what many coffee shops seem to be fighting these days. It places a natural limit on the time folks spend there. It's a much better approach than getting in a patron's face and telling them they need to leave. But the delivery of the change is the problem, as you've pointed out.

Re: Life | Visualization | Design | Culture | Philosophy | Tech - Blog - Open Letter to Coffee Slingers

Ryan Hukill — Mon, 06 Sep 2010 22:54:22 -0000

I'm with you, Nathan, and don't think you've said anything out of line here. I've only set foot in CS once. I didn't go there for a LONG time because I had heard the rumors of their attitudes and those rumors were confirmed the one time I met someone there, so I've never gone back. I'm big on customer service. It's the MAIN thing that drives business. You can have a mediocre product and great customer service (as mentioned above in the Eskimo Joes context) and be hugely successful, but no matter how great your product is, crappy customer service will eventually drive you out of business.

Plain & simple, every business is in the customer service business first, and the product comes second. Look at any long-lived successful business and you'll see this principle in play.

Re: Vandal scratches up Vet's car for not being handicapped enough - News Story - KXLY Spokane

Ryan Hukill — Mon, 21 Jun 2010 22:26:38 -0000

Rebecca, I don't see any mention of any 'expensive car,' but even if he were driving a bentley, what the hell does that have to do with anything? The 'TRULY handicapped' aren't always poor. You need to get over your stereotypes and your jealousy of handicapped parking. Only the TRULY lazy, worthless people who walk among us carry around this much anger over someone using a handicapped parking spot, and it's not your place to judge whether or not someone is deserving of that space. Something tells me that you might be the moron that did the keying of this war hero's car.

Re: Report: ‘Truce’ reached in Fox News-White House war

Ryan Hukill — Wed, 28 Oct 2009 19:32:37 -0000

I don't recall the White House staff meeting with all the liberal networks when we had a Republican in office. Gotta love the double-standards.

Re: Introducing Our New iTrip and iTrip Controller App

Ryan Hukill — Sun, 25 Oct 2009 03:03:51 -0000

So, am I correct in my understanding that you have to have a completely different/separate type of charger (mini usb) to be able to charge the phone while using the iTrip? If that's the case, that's the one thing that'll keep me from buying one. I have enough device chargers to keep up with already.

Re: WordPress Adds Themes Optimized for Mobile

Ryan Hukill — Tue, 20 Oct 2009 17:09:43 -0000

I too have been using wptouch with my self-hosted WP as a plugin. Seems to work great!

Re: Blog Oklahoma - Blog - It's Clean Up Time

Ryan Hukill — Wed, 21 Jan 2009 16:20:11 -0000

Looks like I'm in good shape then. Got a question though... any plans for a Twitter broadcast stream of new blog posts from your subscribers?