Disqus - Latest Comments for rholmes

Re: Reach Your Help Desk From Your Blog, With Zendesk for WordPress

Rob Holmes — Wed, 22 Jun 2011 16:30:26 -0000

Any plans to work with Disqus and Intense Debate?

Re: Tired of Typing? Speak to Your Computer!

Rob Holmes — Mon, 20 Jun 2011 06:14:51 -0000

Very impressive result. Thanks for sharing.

Re: Top 10 Customer Service Trends for 2011

Rob Holmes — Wed, 19 Jan 2011 21:46:50 -0000

FYI: Second link is broken.

Re: Get Things Done Twitter Style

Rob Holmes — Wed, 19 Jan 2011 16:43:22 -0000

Great article which has caught the eye of non-Tweeters at our organisation. We (at New Zealand Post) allow you to query the status of your in-transit parcel via Twitter - it has proved to be very popular - http://www.nzpost.co.nz/bus...

Re: Create Twickets to Win iPads and More!

Rob Holmes — Thu, 18 Nov 2010 19:21:37 -0000

Are you guys looking at the OAuth step where a customer is presented with a screen from Twitter which says Zendesk requests information and therefore please supply Twitter user/pass?? A far better user experience would be <company name> requests this..

Re: 10 Questions for HubSpot CEO Brian Halligan

Rob Holmes — Mon, 08 Nov 2010 13:33:11 -0000

@Brian - you mention the fact that getting a return from your social media efforts takes time ("Over time, when you post to your ever-increasing following, more people will see it, giving you more leverage"). Do you have any examples of how long commitment in this space has taken to start paying off (you're allowed more than 140 characters!)?

Re: Change Is Good at New Zealand Post

Rob Holmes — Fri, 05 Nov 2010 19:51:08 -0000

I've shared the matrix we compiled during our evaluation in case it is of use to others looking at solutions in this space. The evaluation of included (Zendesk), Active Campaign, Autotask, Cerebus Helpdesk, HelpSpot, Kayako, Tender Support, Vision Helpdesk, Webhelpdesk. https://support.zendesk.com/entries/301520-why-we...

Re: How Awesomeness Can Help You Get More Customer Love

Rob Holmes — Tue, 03 Aug 2010 23:25:37 -0000

Another example of awesomeness - Wufoo API competition - look at the idea and execution! - http://wufoo.com/apicontest/

Re: How Awesomeness Can Help You Get More Customer Love

Rob Holmes — Tue, 03 Aug 2010 16:25:37 -0000

Another example of awesomeness - Wufoo API competition - look at the idea and execution! - http://wufoo.com/apicontest/

Re: Does Slow Growth Equal Slow Death?

Rob Holmes — Thu, 05 Nov 2009 19:34:30 -0000

Great article. It is a tragedy that developing great software, and providing superb customer service isn't enough. But surely you have more than that, you have built a enormous amount of high quality trust between yourself and your customers - which the others (with bacterial style growth) will not be able to maintain. Surely this can be leveraged in the midst of a social media revolution?

Re: Better search results…Now with even more content!

Rob Holmes — Wed, 23 Sep 2009 17:59:31 -0000

All crystal clear now - many thanks.

Re: Better search results…Now with even more content!

Rob Holmes — Tue, 22 Sep 2009 21:46:22 -0000

Thanks for getting back to me.

Re: first question
Does this mean that Lijit will search both blog post content AND comment content - and display these results as one list (or does it only search blog post content)? Searching over the comments is what I am looking for (the comments may well contain what I'm searching for).

Re: second question
When/where does "my" content get displayed in search results - when I search any blog which uses Lijit - or only when my search matches something I wrote in a comment? Both options seem strange - I'll do some more reading on your site - happy to be pointed to a URL.

Re: Better search results…Now with even more content!

Rob Holmes — Mon, 14 Sep 2009 00:17:04 -0000

Seems like a great solution to solve a major problem with Intense Debate comments (they don't appear in the search results when searching the blog). Any chance of you supplying a dummies guide to setting the most basic solution up (a search over one blog's posts AND its comments)?

One thing that I found strange is that when setting up a Lijit search it prompts for an Intense Debate email address (which suggests it will pull comments from one user rather than an the URL of the RSS feed for all comments for that blog) - or am I missing something?