Disqus - Latest Comments for relenta

Re: System update: Email open/click tracking

Dmitri Eroshenko @Relenta — Sat, 04 Jun 2016 16:49:31 -0000

Thanks Lee. The sender's "from" address remains untouched, whatever is configured in Settings > Identities. Each department is independent and has its own email settings. Please email helpdesk if you need further help.

Re: Guest post: How one week using this software changed my life and you can do it too!

Dmitri Eroshenko @Relenta — Sat, 25 Apr 2015 07:54:27 -0000

Thanks Will! Rock on.

Re: Relenta mass email stats with Google Analytics

Dmitri Eroshenko @Relenta — Wed, 29 Jan 2014 23:42:43 -0000

We, on the other hand, prefer to look at our glass as half full and expand on the features that others don't have.

Re: The Dangerous Rise of “Entrepreneurship Porn”

Dmitri Eroshenko @Relenta — Mon, 20 Jan 2014 23:31:52 -0000

Right on! Venture funding is the hardest core xxx

Re: The Dangerous Rise of “Entrepreneurship Porn”

Dmitri Eroshenko @Relenta — Mon, 20 Jan 2014 23:27:02 -0000

Good one, Mora. Methinks it's worth mentioning that small business environment is more often than not entrepreneurial and not at all stifling for individual creativity and growth. It's important because small businesses are responsible for like 3/4 of the jobs in a healthy economy. Then there is as much MBA porn as there is entrepreneurial one. Porn is all around us in the form of incessant desire to be something we're not. That's our blessing and our curse.

Re: E-Commerce Customer Acquisition Snapshot

Dmitri Eroshenko @Relenta — Mon, 21 Oct 2013 08:49:13 -0000

Whoa. Very interesting. Gives the expression "social butterfly" some solid meaning LOL ;) I wonder how channels interact and influence one another though. For example social media presence increasing organic traffic and so on. Serious props for your work Aaron.

Re: A simple trick to improve your eye for detail

Dmitri Eroshenko @Relenta — Mon, 23 Sep 2013 04:09:14 -0000

I think you're right, Joannes – as always :)

Re: Follow these 8 tips and Recruit Right

Dmitri Eroshenko @Relenta — Thu, 19 Sep 2013 05:21:28 -0000

#9 hire slowly.
#10 fire fast.

Re: I am an Intrapreneur

Dmitri Eroshenko @Relenta — Thu, 19 Sep 2013 05:19:43 -0000

There's always a way to reframe your situation. Usually – or at least often – your attitude is the only thing you can change. I love this "intrapreneur" idea. You're either that or what Seth Godin calls sheepwalker. Your call!

Re: Mission possible: 5 tips to stop work clutter

Dmitri Eroshenko @Relenta — Wed, 11 Sep 2013 05:29:46 -0000

Interesting! Thanks Suzanna!

Re: System update: The Labor Day release

Dmitri Eroshenko @Relenta — Fri, 06 Sep 2013 04:49:06 -0000

Thank you Tom, Rich, George! Much appreciated.

Re: Take an “Administrative Day” So You Can Focus the Rest of the Week

Dmitri Eroshenko @Relenta — Tue, 13 Aug 2013 04:51:57 -0000

Get things out of the way. What a sound advice! Aside from getting things done so they don't nag you in the back of your mind, this admin day off also has an intrinsic value of changing gears and coming back to the grind refreshed.

We at Relenta have a weekly Library day to catch up on reading and research which we don't have time for when we're in the flow, and also to break the routine.

Re: The Perfect Work Spot

Dmitri Eroshenko @Relenta — Sat, 10 Aug 2013 10:58:34 -0000

The mere fact that I can work wherever I want makes just about any place a perfect spot. Doing what you love, whenever you feel like it is the ultimate freedom. Everything else is secondary.

Re: Email Traffic Controller

Dmitri Eroshenko @Relenta — Sat, 10 Aug 2013 10:53:35 -0000

Right on! As a CEO of the company, I consider what you've described above to be my most important responsibility. Not necessarily my favorite... but it definitely inspires and builds character hahaha

Re: Scaling Customer Support

Dmitri Eroshenko @Relenta — Sat, 10 Aug 2013 10:40:44 -0000

Very, very good points. We at Relenta CRM also rely heavily on the response library to speed up the response time. Not surprisingly, this feature is built in the very app we're supporting :) I would also add that logging and analyzing knowledge base search queries helps a lot to understand what's going on in customers' heads. Sometimes we record short videos using Jing, upload to Screencast.com and email customers the link. Indeed it's often faster than typing and easier to understand than words. Thank you for the fantastic resource, Chase!

Re: 50+ productivity blogs

Dmitri Eroshenko @Relenta — Sun, 04 Aug 2013 06:45:46 -0000

Rami listen. You should change your name to bestproductivityblog.com. For real!

Rock on and cheers from Relenta!!!

Re: How to build Daily Productivity Habits?

Dmitri Eroshenko @Relenta — Sun, 04 Aug 2013 06:29:22 -0000

Mind wandering must be stopped and it seems that the only method that humanity came up with so far is formal meditation.

Start with three to five minutes, twice a day – when you wake and before retiring to bed. Every few weeks add a minute. Don't be greedy and don't hurry. Here's a good starting point:

http://zmm.mro.org/teaching...

I like zazen because it's the purest and most minimalistic form of meditation, IMHO. In fact zazen is the only form of Zen practice. No extras.

If Zen esthetics doesn't appeal to your cluttered Western mind you can always look up another kind of a mediation class in your area.

Meditation to mind control (and habit forming) is what calisthenics is to any sport. A necessity.

Re: I am in Google’s first page. How did I do it?

Dmitri Eroshenko @Relenta — Sun, 04 Aug 2013 06:08:26 -0000

This just saved me from what looks like days of reading and research. I've been trying to hire an SEO firm but they all seem to be selling you all the crap that you don't need to justify their ridiculous monthly retainers. The truth, as always, is simple :)

I've tested your approach with several keywords we want to rank http://www.relenta.com for, and, consistent with your examples, the top two results for keywords "small business CRM" are "5 alternatives" and "4 options" Hmmm! Nice food for thought.

Re: How to have vacation mood all year around?

Dmitri Eroshenko @Relenta — Sun, 04 Aug 2013 05:43:33 -0000

As far as getting that sparkle in your eye, I very much recommend...

Flinch by Julian Smith (it's free for Kindle)
http://amzn.com/B0062Q7S3S

and

Anything You Want by Derek Sivers
http://amzn.com/B00506NRBS

They are lesser known than Prince Seth Godin but nevertheless very, very good.

Re: 6 unexpected research findings in productivity research

Dmitri Eroshenko @Relenta — Sun, 04 Aug 2013 05:41:07 -0000

I've heard of the apps that let you set the limit on frequency of email-checking. Also some friends of mine have installed an app that limits Facebook time to 5 or 10 minutes per day.

Re: Are you using these life changer apps?

Dmitri Eroshenko @Relenta — Sun, 04 Aug 2013 05:32:59 -0000

Haha thanks Rami that was 110% commercial I make no excuses :)

Re: Employee engagement – Do you know how to do it?

Dmitri Eroshenko @Relenta — Sun, 04 Aug 2013 05:28:58 -0000

Can not deal with value problems later. Usually too late.

"The soldier must know what he is doing at all times. He must know the objective."

"My theory is that an army commander does what is necessary to accomplish his mission, and that nearly eighty percent of his mission is to arouse morale in his men."

– George Patton

Re: Employee engagement – Do you know how to do it?

Dmitri Eroshenko @Relenta — Sat, 03 Aug 2013 05:27:36 -0000

Another good one, Rami but there's an important element missing, IMHO. That missing ingredient is company's ideology, or core values. Like a battle cry for the army, it gives people sense of purpose and unity. I recommend using Jim Collins’s Building Your Company’s Vision framework, it works very well for us.

http://hbr.org/1996/09/buil...

Re: Are you using these life changer apps?

Dmitri Eroshenko @Relenta — Sat, 03 Aug 2013 05:12:14 -0000

My life-changing app, not surprisingly, is the app I created: Relenta. Our tagline is "CRM for people who get things done." CRM stands for Customer Relationship Management.

Here's our story.

It all started in 2004 as an in-house project when we were working on another project which we've since abandoned.

At some point, we got just couldn't stand having customer data spread across a number of email accounts, apps, platforms and browser windows.

We thought an integrated email, contact and task manager might help reduce the busy work. As it turned out, simply by combining email and CRM functions we cut our workload in half. The improvement was nothing short of breathtaking.

This idea is summarized in our web commercial:

http://youtu.be/d-YKrFmuLuc

Re: How to have vacation mood all year around?

Dmitri Eroshenko @Relenta — Sat, 03 Aug 2013 05:00:51 -0000

That's a good framework to use. There are many others. The problem is that knowing and not doing is not knowing. The key is to use it, and that requires tremendous mental discipline. Untrained mind can accomplish nothing.