Disqus - Latest Comments for redgee

Re: Introducing Plaxo Platinum Sync

Redgee Capili — Sat, 26 Feb 2011 09:54:36 -0000

If you're a Premium user, there's nothing to do. We're simply committing more resources to improve and expand our sync offering. As for Google, what did you have in mind? What would you like to see besides the current GMail addressbook and calendar 2-way sync?

Re: Ahoy Scallywags… Get Yer Pirate On !

Redgee Capili — Fri, 17 Dec 2010 13:51:07 -0000

I would agree with you wholeheartedly if the Windows toolbar engineering team were writing code solely for pirate language expansion. But it's a completely different team, completely different timeframe and very different discipline. And throwing more people to fix a problem does not necessarily fix it faster.

We are very committed to the Windows 7 platform - and client engineering team has been hard at work readying a toolbar (currently in alpha) that will be compatible with all flavors of Windows (2000 and later, 32 and 64 bit). As part of that commitment, users who contact our Plaxo Care team (help.plaxo.com) will receive extensions on their Premium subscriptions until the toolbar becomes available.

Aside from developing the new toolbar compatible with Windows 7, there are also ongoing bugs that arise that we need to fix for the majority of Windows users - as an add-on toolbar, we have to "play nice" with other software in your computer (anti-virus, malware detection software, other Outlook add-ons, etc). Those are constantly being upgraded - and each time a new version appears, we have to revise our end.

As for pirate - the translation team used something fun to demonstrate the flexibility of the technology we've developed for internationalization. And since it was close to Pirate Day, we thought it would be appreciated by our users - and based on the amount of feedback, it was very well received.

Obviously, we want to earn and keep your loyalty and want you to be our "Customer For Life". Contact our support group (http://www.plaxo.com/ask) and we'll take care of you immediately. And if you're interested, ping me directly if you want to try out the BETA version of the toolbar (redgee at plaxo dot com).

Redgee Capili
Client Services & CPO

Re: Data Ownership: Empowering The User

Redgee Capili — Fri, 23 May 2008 17:44:28 -0000

Jeff (johncocktosten)

I would hope that by addressing data ownership and use of collected data, especially during a business transition, is not being defensive. I would rather think we're being transparent. It's important to remind everyone that any commercial website that collects personally identifiable information (mine included) are legally required to disclose the use of the data. And by knowing, the user can make an informed decision whether or not that website is trustworthy.

Of course, since the acquisition is the recent big news, it's just natural that we highlight these points - points I'm sure that matter most to the user (I am one of those users and they would be my concern too) . The way Plaxo (post-acquisition) handles user data will not change - and if there are any changes (planned or otherwise), we have to notify you first before the change takes effect in regards to your data. We can't make the change THEN notify you afterwards so you can opt-out. Our privacy statement ensures that users must opt-in.

I hope that clears things up.

Redgee

Re: Data Ownership: Empowering The User

Redgee Capili — Fri, 23 May 2008 14:35:15 -0000

Thanks C

Good question. I believe your question boils down to "who in Comcast will have access to my data?".

But more so than just asking "who has access", what should really be asked is "what can Comcast now do with my data?" And really the answer lies in the Privacy Policy. Comcast (as the acquiring business) may use your information provided such use is in accordance with the Privacy Policy under which the information was collected. If this "use" changes in any way, you have to be notified and you must approve of the new "use" of your data. Note that we specify that services and products are solely Plaxo.

Your information can't be handled or used in a manner different than what you agreed to when you signed up. This is the law (US and EU Safe Harbor). And third party partners (whether that's Plaxo or, specifically, Comcast) fall under the third party section of the Privacy Policy - we don't share your data without your consent.

Simply put "neither we, as Plaxo, nor other parts of Comcast can do anything different with your data than what was disclosed in the policy statement when you joined".

Redgee