Disqus - Latest Comments for prateekdayal

Re: Go Mobile in March: Android Beta is here!

Prateek Dayal — Wed, 30 Mar 2016 01:45:15 -0000

Hey Flair People!

The app is under review. We had to resubmit once due to some issues with in-app purchases (which we don't want) and links to our site. We are hoping to have it in the app store this week but then one can never say with iOS :)

Prateek

Re: Reply and Issue Commands Via Email

Prateek Dayal — Thu, 14 Nov 2013 10:03:06 -0000

Hi Dvir,

We will use Gmail's signature if you reply from Gmail. If you reply via the SB interface, we use the signature from SB. Thanks!

Re: Capsule CRM Integration - SupportBee Apps

Prateek Dayal — Wed, 13 Nov 2013 18:02:58 -0000

Hi Alberto,

I am sorry but I don't understand your question. Can you please explain what you mean? Thanks!

Re: Upcoming Pricing Changes - Here's What's Changing & Why

Prateek Dayal — Wed, 13 Nov 2013 02:53:01 -0000

Hi Mark,

Thanks for your feedback. I understand the need to keep different email addresses. However you can also achieve this categorization by creating a filter to match the subject or body and adding a label. We offer reports on labels so you can also get a good sense of the relative trends.

Thanks,
Prateek

Re: SupportBee Help - Ticket States

Prateek Dayal — Thu, 07 Nov 2013 02:27:08 -0000

We mark the ticket unanswered and it shows up in the unanswered section of unassigned or my tickets/groups depending on whether it was assigned previously or not.

Re: SupportBee Help - Welcome

Prateek Dayal — Wed, 06 Nov 2013 14:50:21 -0000

Hi Diana,

The ticket will automatically show up in the My Groups screen for users that are part of the group. Please make sure you are part of the group.

Re: Working with Filters

Prateek Dayal — Wed, 06 Nov 2013 14:46:12 -0000

Hi Ricardo,

We don't do automatic spam detection right now. You will have to create a filter right now. We'll start doing this very soon. Thanks!

Re: Working with Labels

Prateek Dayal — Mon, 04 Nov 2013 17:55:43 -0000

Certainly a planned feature. No release date at the moment though

Re: Upcoming Pricing Changes - Here's What's Changing & Why

Prateek Dayal — Mon, 04 Nov 2013 17:52:47 -0000

Hi Chris,

Thanks for your feedback. This is certainly a unique workflow.

You can always create customer specific filters to route tickets (we have an API for creating filters as well). We are going to be releasing some new customer specific reports and features to organize customers in the near future. Thanks

Re: Working with Filters

Prateek Dayal — Mon, 04 Nov 2013 15:32:37 -0000

Hi Ash,

You will have to create different filters for now. We don't support comma or space separated conditions yet.

Re: Easy replying with snippets

Prateek Dayal — Mon, 04 Nov 2013 15:31:22 -0000

That is an interesting idea. Let me see what we can do about this :)

Re: Working with Labels

Prateek Dayal — Mon, 04 Nov 2013 15:24:32 -0000

Hi Dvir,

You need to click on the label to see the tickets. You cannot use search operators (yet)

Thanks

Re: Upcoming Pricing Changes - Here's What's Changing & Why

Prateek Dayal — Mon, 04 Nov 2013 06:06:58 -0000

Hi Carl,

Thank you for your feedback on the pricing change. We'll keep listening to feedback here and elsewhere (email/twitter etc) and iterate over time (like we always do!).

Would you instead like the ability to be able to add email addresses/groups by paying an additional $9 or so per month to your existing plan? What's a good balance you think?

Re: Contact Support Widget

Prateek Dayal — Thu, 31 Oct 2013 15:16:44 -0000

Hi Ricardo,

You cannot include fields in this form but please take a look at http://wufoo.com/ to build customizable forms. You can email the responses to your SupportBee and we'll create tickets automatically. Thanks!

Re: Managing Labels

Prateek Dayal — Tue, 29 Oct 2013 15:23:48 -0000

Hi Anthony,

Customers never see labels or comments on tickets.

Re: Managing Labels

Prateek Dayal — Tue, 29 Oct 2013 15:23:04 -0000

Hi Tom,

We have removed this limitation and you can now use any character that you want when creating a label - https://blog.supportbee.com...

Re: Create Snippet Integration - SupportBee Apps

Prateek Dayal — Wed, 25 Sep 2013 12:07:00 -0000

This allows agents to create snippets. You can create a snippet by clicking apps > create snippet once you have a ticket open.

Re: Email customers a copy when creating new tickets on their behalf

Prateek Dayal — Thu, 12 Sep 2013 19:26:00 -0000

Hi zigojacko,

This is the form that the agent sees in the ticketing interface. So this is for the case where the agent is initiating the conversation.

Re: Archive a Ticket

Prateek Dayal — Sat, 07 Sep 2013 11:31:01 -0000

Hi Mitch,

Have you added the Archive after reply app? You can check in Admin > Apps.
Thanks,
Prateek

Re: Archive a Ticket

Prateek Dayal — Thu, 05 Sep 2013 06:22:31 -0000

Hi Minghui,

Not at the moment. I do know what you mean. Gmail used to have this (or may be still does) and it was very useful. We'll see if we can roll this out

Re: Sently Integration - SupportBee Apps

Prateek Dayal — Tue, 03 Sep 2013 20:25:48 -0000

Hi Nasrul,

Sorry but I don't understand your comment and I am unable to translate it using Google. Can you please comment in English? Thanks

Re: Signature - SupportBee Help

Prateek Dayal — Mon, 02 Sep 2013 23:44:25 -0000

Hi Rizwan,

We don't support images in signatures. We have plans on adding this in the future.

Thanks,

Re: Email customers a copy when creating new tickets on their behalf

Prateek Dayal — Thu, 29 Aug 2013 04:43:11 -0000

Thank you! Our team appreciates your encouragement :)

Re: New Basecamp Integration - SupportBee Apps

Prateek Dayal — Wed, 28 Aug 2013 09:29:40 -0000

Hi Stephen,

Now you can send tickets as todo lists in basecamp. Thanks!

Re: New Basecamp Integration - SupportBee Apps

Prateek Dayal — Wed, 28 Aug 2013 09:29:12 -0000

Hi Gabriel,

You can now send tickets to Basecamp as new Todo Lists. Please try it out and let us know what you think. Thanks for your feedback!