Disqus - Latest Comments for pmauro

Re: Announcing Educate: what a knowledge base should be

Pete Mauro — Thu, 08 Dec 2016 18:07:25 -0000

Thanks mark, will do.

Re: Announcing Educate: what a knowledge base should be

Pete Mauro — Wed, 07 Dec 2016 22:33:14 -0000

There's a lot of great stuff here and load of potential. But for supporting customers in our Mobile App this really fell short.

First, the promise of this being self service is simply not met. Actually your marketing video is flat out disingenuous in this regard.

I turned this on and there is no way for my mobile app users to help themselves. They need to talk to one of our support people. There is no access to the help center.

When they get us (sometimes hours later depending on the time zone), we can respond by attaching an article. The article card looks great on our side but to our customers it's rendered as a link. Tapping that takes them out of our app. We did that in the past and our customers hate it for obvious reasons.

I can't even embed these cards in our auto messages.

I would be happy to put up with this until you finish proper mobile integration but as a small start-up I can't justify $49/mo for an incomplete product. Sadly, continuing to link to help articles on our community forum is just as good. We get feedback from users on the thread, analytics and everything else.

I love you guys but your product costs keep on going up and the value received doesn't justify it for our startup.

Call this a beta for your mobile first customers and that would make me happy. Otherwise I gotta cancel 🙁

Re: Now on Windows Phone: Dragons Adventure World Explorer

Pete Mauro — Mon, 14 Jul 2014 19:26:31 -0000

We translated the game into Russian but like I told Hradayesh, we are not quite there with the 920. Soon! 8.1 rocks though, doesn't it?

Re: Now on Windows Phone: Dragons Adventure World Explorer

Pete Mauro — Mon, 14 Jul 2014 19:25:18 -0000

Love the 920! We will be supporting it in our next game update. We were not 100% happy with the performance when launched the game but it's almost there now.

Re: DreamWorks Dragons Adventure Game Now Available For Lumia Windows Phone Devices

Pete Mauro — Mon, 14 Jul 2014 11:18:46 -0000

Hey it's pete from Microsoft. We love the 920 and will support it in the next update. We didn't want to release it until we were 100% happy with performance - it's looking good now.

Re: Now on Windows Phone: Dragons Adventure World Explorer

Pete Mauro — Mon, 14 Jul 2014 10:28:53 -0000

I hear ya, supporting 512MB devices is our next major focus. It' a resource intensive 3D game so we want to make sure we get it right.

Re: Now on Windows Phone: Dragons Adventure World Explorer

Pete Mauro — Mon, 14 Jul 2014 10:24:08 -0000

Pete here from Microsoft. What region is your device set to?

Re: Now on Windows Phone: Dragons Adventure World Explorer

Pete Mauro — Mon, 14 Jul 2014 10:22:14 -0000

Pete here from Microsoft. Good to see all the love here for the 920. The game producer uses it as his daily driver so we are right there with ya! We wanted to be sure we nailed the performance on the 920 first. It's looking good so you will see it in our next update.

Re: Dragons Adventure: World Explorer takes off on Windows Phone

Pete Mauro — Mon, 14 Jul 2014 10:15:08 -0000

Pete here from Microsoft. There's a whole new version of the game available for Windows Phone too. This time you get to explore the world on the back of a dragon. Check it out: http://conversations.nokia....

Re: Happy Anniversary, Sweetcakes -- From Gina

Pete Mauro — Fri, 05 Oct 2012 18:11:30 -0000

Congratulations sweetcakes!

Re: http://clpinparis2011.tumblr.com/post/2831514679

Pete Mauro — Wed, 19 Jan 2011 19:07:27 -0000

Where are you finding all this Gluten free food? Looks tremendous! thanks for sharing all these posts, love 'em :)

Re: How Much Does Netflix Spend On Postage Each Year?

Pete Mauro — Tue, 05 Oct 2010 12:26:36 -0000

"The fact that Quora is able to foster such an environment continues to fascinate me. If that can scale remains to be seen"

Read how Rebekah Cox, Quora employee #1 addressed this in the question:

"Quora is a curated community of early adopters now; it's nice, but how can it scale?"

http://www.quora.com/Quora-...

Re: Products People on Twitter

Pete Mauro — Mon, 27 Sep 2010 12:54:37 -0000

Great list :) Pls add me: http://twitter.com/mauronic

Do you have a public twitter list for this?

Re: Twitter A/B testing sign-up button (at least 5 versions)

Pete Mauro — Thu, 05 Aug 2010 23:15:28 -0000

So it looks like they wound up with Sign-Up. I would have tested a version that had part of the form (like email) on that call to action module.

Re: How To Do Guerrilla Marketing On Twitter – with Marcus Nelson

Pete Mauro — Sun, 19 Apr 2009 00:28:14 -0000

I know man - we should get together for coffee sometime. I'd like to hear what you are up to. Our office is in Santa Monica. Where are you based?

Re: How To Do Guerrilla Marketing On Twitter – with Marcus Nelson

Pete Mauro — Tue, 14 Apr 2009 00:02:44 -0000

I am a happy victim of Marcus' twitter marketing.

I was having issues setting up get satisfaction for my company. They didn't respond via email or their own damn tool so I tried hailing them on Twitter. Uservoice immediately chimed in and offered to help. Now I am a happy paying customer and will never miss an opportunity (like this) to tell people how much I love UserVoice.

pete

Re: I have blogger’s block!

Pete Mauro — Sat, 18 Oct 2008 08:53:37 -0000

At a loss for ideas? It happens to the best of us. Here are 2:

* Using quantitative methods to measure and improve user experience. (e.g. analytics, metrics, heat maps as a compliment to usability testing, etc)
* Continuation of "The first 6 steps to homegrowing basic startup analytis". I would love to hear about the next stage when you want to augment your home grown systems. What 3rd party analysis tools are available? For example at the company that I am consulting for now, navigation is fairly complex and I would like to understand user movement throughout the site. Perhaps this is the same as my first idea but you could take it in different directions.

Re: I have blogger’s block!

Pete Mauro — Sat, 18 Oct 2008 08:35:27 -0000

Hi Paul -

I am currently consulting for Savings.com. I am new to this particular business but I will put my $0.02 in. Are you referring to folks pooling their money to get discounts on products purchased in bulk? I have tossed this idea around but haven't researched it in depth.

Regarding coupons, so far I have not seen an affiliate program that rewards this specific type of consumer behavior. To address your technical question, affiliate programs use tracking codes and cookies to payout referrals.

pete

Re: The first 6 steps to homegrowing basic startup analytics

Pete Mauro — Fri, 19 Sep 2008 15:33:16 -0000

When I suggested this post I had not idea you were gonna blow it out like this. Awesome work Andrew!

Regarding #3 User flows: I would love some more detail about collecting and reporting data as it pertains to user flows. GA does a decent job with funnels but I have found it limiting. How do you approach collection and reporting and what tools do you use?

Re: Books that I recommend to friends

Pete Mauro — Wed, 17 Sep 2008 14:20:43 -0000

FYI - Load time on FF3/Leopard was >10 seconds. Pagination was equally slow.

Great list. I love this Bio on PT Barnum, he may remind you of a few entrepreneurs that you have met: http://www.amazon.com/P-T-B...

Re: How to measure if users love your product using cohorts and revisit rates

Pete Mauro — Wed, 10 Sep 2008 16:45:28 -0000

Not sure if this is a fair question, but what do you guys think is a good revisit rate?

I think you alluded to this by mentioning that you should track acquisition source but it would be interesting to see the revisit rates by funnel. Perhaps it would show a longer view of ROI / effectiveness for each acquisition method.