Disqus - Latest Comments for wZaHK

Re: iPhone 3G Unleash-able from Three HK

wZaHK — Mon, 21 Jul 2008 04:57:11 -0000

Hello Vinko,

FINALLY, after waiting 2 days over the weekend, my issues have been resolved.
After 3 staff checking with their Apple support, they fixed the service unit & also explained the reason to me.

The "service unit" that did not accept other sim cards is now fixed
- According to 3 staff, all their phones need to have the IMEA no sent to Apple in order to register these phones as HK "unlocked" phones. Apparently they did this & now my phone is "unlocked" & can accept any sim cards.

Mind you, there must be many users out there that are using service units with "3" cards in them, so they may have this problem but not aware of it. I urge users who have any iphone to double check & use another carrier's sim card to check.

Three Staff are still as hopeless & clueless when it comes to the iphone.

Definitely, this whole experience has put me quite off the 3G iphone.

Re: iPhone 3G Unleash-able from Three HK

wZaHK — Fri, 18 Jul 2008 07:37:54 -0000

Hello there,
I was just at the 3 Service Centre in Mong Kok, & after explaining the problem to them, they acknowledged this problem meaning that I was not the only one who experienced this. Their official response to me was that they had reflected this to APPLE, & don't know why other sim cards do not work but insisted that ALL their "3" iphones are not locked.

With this reply, I then requested that they just exchange a new retail unit because obviously their service units do not work, but they insisted that NO NEW UNITS will be replaced because this is theirs & APPLE's policy.

I then requested to try out 3-4 service units which had the same result. They then said that this was an Itunes problem & they will pass this to Apple's technical support, but refused to replace my phone with a new one nor refund me.

The plain ignorance & cluelessness of the tech support people is so frustrating; I almost blew my top when they offered me one 'repaired' service unit that even had marks from the case being pried open; I was not going to accept a scratched up unit with god-knows-what was wrong after paying good money for a unit that was just used for 2 days.

Right now, I am still awaiting the reply from their customer services who insisted that I switch over to 3 service asap so that I can use their service units. I want my unlocked iphone.

Will update more later

I then demanded one of 2 things, 1. a working new unit, or 2. a full refund & cancellation of service.

This is bullsh1t. I paid HK$6000 for a unit that was used for 2 days then malfunctioned only to be exchanged a unit that does not work with other sims.

I went as far as to mention OFTA's regulations only to be shot down by the manager on duty that told me that it is only a guideline & that many other providers in Hong kong such as Smartone lock many of their premium phones.

At the end, I insisted

They understand the need for HK users to switch sim cards which is the norm in the

Re: iPhone 3G Unleash-able from Three HK

wZaHK — Thu, 17 Jul 2008 12:09:11 -0000

I saw your post on iphonehacks.com, I need to let you & everyone else know that the "service units" - units that Hutchison Telecom's mobile carrier "3" (Three) provides you with if you have a defective iphone, ARE LOCKED.

One of the 2 iphones I purchased earlier this week had a problem with the top of the screen, & when I took it in for servicing, they exchanged it with a "Service Unit" which they claimed was "new".
I found this unit to be network locked & not able to function with any other sim card other than "3" sim cards.

My guess is that they have some service units from australia or japan, possibly repaired iphones that were defective like one of the units I had