Disqus - Friends of milessims

Re: The United Breaks Guitars Affect on United Airlines

jakemckee — Tue, 01 Sep 2009 19:53:04 -0000

Nick, I think we're basically agreeing here. I'm with you that a CEO might not stop his day over something like this. But my point is that I've been continually surprised at how much CEOs can and do focus on "little issues".

And yes, the social media punditry can raise welts from the backpatting, but at the same time, it's pretty impressive to see what can happen. That's my point about the follow-up post showing the luggage tag "I <3 baggage handlers". It's creating cultural phenomenon... something that simply is NOT good for the industry or United.

But to say that these things aren't already changing the corporate culture as well as corporations specifically is crazy. It's probably not taking as much effect as some like to proclaim, but it absolutely is taking effect.

Good conversation!

Re: ASK: 8 tips for successfully working with your legal team

jakemckee — Wed, 12 Aug 2009 15:56:09 -0000

Then hopefully I covered it effectively! :)

Re: Community Netiquette: How to Avoid Stepping on Virtual Toes

jakemckee — Wed, 05 Aug 2009 15:41:11 -0000

When you call me Mr. McKee, I feel like I should assign you a homework assignment. Or tell you about the pop quiz. Or something similarly teachery. :)

Re: 5 Ways to Get the Most Out of Your Music Collection

jakemckee — Wed, 05 Aug 2009 15:06:36 -0000

Kelly, thanks for the code, it's what made me convert to a purchase. ($30 is a bit high but I was happy to pay closer to the $20 mark)

My library is being groomed now!

Re: BlogHer, Comic-Con, and the rethinking of a presidential candidate

jakemckee — Wed, 29 Jul 2009 00:13:45 -0000

Thanks for the comment!

As far as the politicians go, don't forget campaign staff is as much the problem as anything else. Like traditional marketers, they're slow to reform their opinions of the "right" way to do things. In particular, doing "new" types of events and events that aren't inherently "mass" is something unfamiliar to them, therefore scary.

Re: Open Ant’s Eye View position: AEV Listening Manager

jakemckee — Thu, 23 Jul 2009 22:09:56 -0000

@seamuswalsh To some extent, sure. But as business has moved from a more personal interaction (think general stores and corner stores where most businesses knew their patrons personally, all of their patrons) to a more mass interaction (where global, super, mega companies replaced most of our commerce activity), companies stopped truly listening. They researched, they surveyed, they aggregated.

The difference today is that a) the weight and momentum of mass interaction has taken a serious hit as social tools and mindsets have allowed even big companies to engage one-on-one again in a quasi-scalable way, and b) the tools (and the necessity for them) have allowed companies to more easily track and engage and react to the many, many conversations going on in these new social channels.

It's not en vogue now as much as it's a new requirement that largely due to tech changes didn't exist even a few years ago.

Re: Twitter Changes “From” Display

jakemckee — Sat, 04 Jul 2009 15:23:39 -0000

So reading the update (very helpful, thanks), I'd suggest that you still maintain the "from API".... because that can sorta mask the posting source. i.e. it's impossible to know (in a reader's mind, at least) whether this tweet came from a desktop app in real time or a future post service like tweetlater.

Is it possible to toggle a preference for this by individual user?

Re: Why is a lack of knowledge cool?

jakemckee — Tue, 23 Jun 2009 12:05:15 -0000

I don't disagree with that. And this wasn't a young = good, old = bad post. There's problems all around.

Re: Why is a lack of knowledge cool?

jakemckee — Tue, 23 Jun 2009 11:55:41 -0000

One last point - my issue here wasn't about age it was about being proud of your lack of knowledge. 20 years old do it too, but it's different and now what I was talking about here. At whatever age you are, being proud (and there's really no other word for it) that you don't know what's happening in the world around you is, IMHO, highly annoying. Again, it's my pet peeve.

Re: Why is a lack of knowledge cool?

jakemckee — Tue, 23 Jun 2009 11:52:51 -0000

I get your point about making generalizations, but you know, sometimes there's a commonality behind things that IS valid. As the mother of two 20 year olds, I'd venture to guess that you absolutely do find things about 20 year olds that are fairly common and often annoying. This certainly doesn't mean that every 20 year old does those annoying things or even that your 20 year olds do. But there's commonality.

As someone who runs a site called grandparents.com, you have to agree that there are quite a few older people who struggle with tech, and find themselves saying the same silly things that Sec. Clinton did. I hear this kind of stuff regularly and always from people over the age of 40, not under.

Making observations like this is tough: there's always someone who doesn't fall into the observation but falls into the age range itself who then objects to the core premise that there are others in the world who do the observation. So I guess I'd ask: in the world of 50+ year old people, are you the exception or the rule?

Re: Why is a lack of knowledge cool?

jakemckee — Mon, 22 Jun 2009 17:39:16 -0000

Because I tend to see it with older people. Maybe it's just me, but I never see 20 somethings saying "Geez, I sure don't get that new fangled tech!"

Re: Why is a lack of knowledge cool?

jakemckee — Mon, 22 Jun 2009 14:27:53 -0000

Maybe it's just a personal pet peeve thing, but jokes about your utter lack of knowledge about how the world is working is annoying. I recently told my mom that eventually the horse and buggy people didn't get laughs and knowing winks by joking about their lack of knowledge of the car... they just started looking weird driving a cart down the freeway.

Re: Word of Mouth and Small Business

jakemckee — Sun, 21 Jun 2009 01:51:08 -0000

Sorry, should have mentioned that Icey is in Dallas. But yeah, there are TONS of great spots around Seattle!

Re: Word of Mouth and Small Business

jakemckee — Sun, 21 Jun 2009 01:49:51 -0000

Sorry, should have mentioned that Icey is in Dallas. But yeah, there are TONS of great spots around Seattle!

Re: Are dead communities the sign of a dying industry?

jakemckee — Tue, 26 May 2009 16:50:44 -0000

I think you're both right and wrong about brands. Certainly there brands that people adore (Apple, Nike, etc.), and there are brands people hate, and there are even brands people respect but don't pay much attention to.

But blogs, and really any official social channel run by the brand can also be about things like crisis management (by having the channel in place BEFORE the crisis), etc.

Your core point is absolutely correct that the best case scenario is to see brands skip their own tools and go into the existing social channels first. I advocate that philosophy and strategy on a daily basis.

But I also know that as we get deeper into the social space, more brands who don't immediately get on board with that philosophy but want to play in the space can do some fun, helpful, even quality social activities on their own official channels.

All about the full picture and a long term strategy.

Re: Thanks for the memories, Ford!

jakemckee — Wed, 20 May 2009 21:41:38 -0000

Would love to test anything new. I'm a "New Stuff Whore". I'm not afraid to admit it.

Re: A story to tide you over…

jakemckee — Thu, 30 Apr 2009 21:39:23 -0000

You mean besides my LEGO Train book? :)

Re: SlideShare team hits a home run

jakemckee — Wed, 08 Apr 2009 10:53:03 -0000

Ha ha! Great stuff! Yes, fun is good. Ill conceived fun is bad :)

Re: Success by 1000 Paper Cuts

jakemckee — Sat, 04 Apr 2009 14:43:22 -0000

Derek, nice catch! I'm fixing now!

Re: Bad Blog Advertising

jakemckee — Mon, 30 Mar 2009 11:03:27 -0000

I didn't post the animated version of this... or some of the other, more vile version of the ad.You can thank me for that later.

Re: My easy took thousands of hours of work

jakemckee — Mon, 30 Mar 2009 10:35:20 -0000

Thanks for the kind words!

And yes, go kiss a open source developer. Or perhaps a polite handshake will suffice.

Re: Ant’s Eye View – the colony grows! Welcome Dustin!

jakemckee — Sun, 29 Mar 2009 15:14:05 -0000

Thanks Pauline! Keep an eye out this week for even more BIG news! :)

Re: Turning off commenting on a single blog entry?

jakemckee — Thu, 12 Mar 2009 18:38:14 -0000

Yikes.

That's a bit surprising... as it seems like that's an extremely core part of comments.

Any idea what the ETA looks like? i.e. how big of a deal have you guys assessed this to be, thus what priority are you giving it?

Thanks,
Jake

Re: Why Twitter Works

jakemckee — Sun, 08 Mar 2009 23:23:13 -0000

Thanks for the comment, Susan. But I couldn't possible disagree more.

Dell could have the best support experience in the world and people are still going to a) skip the proper channels, b) not get what they need out of the proper channels, or c) have an experience in proper channels that leaves them lacking for valid or invalid reasons. Dell's presence in Twitter IS a support channel. They're showing that even if you yell "Dell sucks!" in an open room, Dell is aware and will respond.

That's pretty great support, in my opinion.

Re: Twitter reaches 11% of online Americans

jakemckee — Sat, 28 Feb 2009 12:10:32 -0000

I agree 11% sounds high, but Pew is usually pretty accurate in my experience with them.

And I was just reading Dave Winer's post here (http://www.scripting.com/stories/2009/02/27/aBi...) last night and wondering if Twitter usage might actually be much higher in the future than we expect it to be. Maybe Twitter will be the MySpace... builds a huge audience but sets the stage for a longer term player (MySpace vs. Facebook).

After years of saying "oh that won't possibly go anywhere" and being dead wrong, I've stopped saying that.