Disqus - Latest Comments for maxr

Re: Document Solutions Daily Update

maxr — Wed, 21 Oct 2009 16:06:08 -0000

It appears these are constantly laden with spam

Re: Will Dell’s ProManage Derail Your MPS Strategy?

ChangeForge | Ken Stewart — Thu, 23 Apr 2009 12:49:09 -0000

You answered my call yourself, Max, and have supported mine and Greg's assertion that Managed PRINT Services are simply going to become Managed Services... Outsourcing non-core competencies has been practiced for a long time by IT partners and vendors. I was part of the aggressive contract the Navy and Marine Corps rolled out to outsource all CONUS computer operations and allow us to focus on field deployments in support of our primary mission, WAR - not running a base in the US.

And again, MPS IS a program or process, not a concept ;-)

To effectively run programs you must have human resources and apply technology smartly.

Re: Will Dell’s ProManage Derail Your MPS Strategy?

maxr — Thu, 23 Apr 2009 03:27:13 -0000

You guys are either going paranoid or just trolling for blog content. Managed Services is a concept not a product. It is applicable to any thing that can/needs to be managed to increase utilization. But dont take my word for it our good friends at wikipedia define it as

Managed services is the practice of transferring day-to-day related management responsibility as a strategic method for improved effective and efficient operations. The person or organization who owns or has direct oversight of the organization or system being managed is referred to as the offerer, client, or customer. The person or organization that accepts and provides the managed service is regarded as the service provider.

Re: http://blog.louisgray.com/2009/04/are-linkedin-groups-tuckered-out.html

maxr — Wed, 22 Apr 2009 06:13:35 -0000

In summary, if it was easy everyone would be good at it.

Re: The 1-2-3’s of Managed Print Services (MPS)

changeforge — Sat, 18 Apr 2009 22:28:20 -0000

Close... it has to be a PROGRAM or SYSTEM to work. Each deployment is a differing variation given the dynamics of the client.

A concept is simply a general notion or idea (as defined by dictionary.com), but what is needed is more thoughtful and deliberate.

A program is defined as, plan of action to accomplish a specified end. A system is defined as, an assemblage or combination of things or parts forming a complex or unitary whole (note the key being the unitary whole).

We cannot leave out destiny to chance, my friend...

Re: The 1-2-3’s of Managed Print Services (MPS)

maxr — Sat, 18 Apr 2009 10:54:54 -0000

The problem or disconnect occurs on the defining of MPS. Often it is thought of as a product or service. However is it, like Lean Sigma, a CONCEPT.

Re: Selling to the Economy

maxr — Tue, 24 Feb 2009 09:45:35 -0000

I must be missing your point here Greg. When is cost savings NOT important to the prospect? Furthermore, the last time FUD was used as an effective way to motivate people to buy was the whole Y2K fiasco.

Re: louisgray.com: The Time is Right to Kill Google (If They Don’t Kill Themselves First)

Matt Dickman — Thu, 29 Jan 2009 12:24:26 -0000

Max -- The way I see it, I give them my time for free to help them develop more/better products that earn them more money. The phrase that comes to mind is "help me help you". Would I pay money for stability and a product that delivers and is supported, absolutely. That's not their biz model though.

Re: louisgray.com: The Time is Right to Kill Google (If They Don’t Kill Themselves First)

maxr — Thu, 29 Jan 2009 09:06:26 -0000

Okay I get it. You would feel better if you actually had to pay MONEY for buggy applications and poor customer support. I wonder if such a company actually exists.

Re: Tell Me What You Think…

maxr — Fri, 16 Jan 2009 18:36:03 -0000

thats MR loyal nag to you buddy.

Re: Living Life In The Rearview

maxr — Thu, 15 Jan 2009 03:01:24 -0000

Rock on?? What is this Wayne's World??

Re: Living Life In The Rearview

changeforge — Wed, 14 Jan 2009 23:04:55 -0000

Max, that's a really great quote. I know you and I have had many discussions and people in life don't live up to their success potential... Heck even I probably am not.

Re: Living Life In The Rearview

maxr — Wed, 14 Jan 2009 16:26:06 -0000

"Dont measure yourself by what you have accomplished, but rather by what you should have accomplished with your abilities"
John Wooden

Re: If You Care You’ll Call: WatchGuard Reaches Out.

maxr — Thu, 08 Jan 2009 07:38:15 -0000

I think you mean pervasive...right?

Re: If You Care You’ll Call: WatchGuard Reaches Out.

Frick — Thu, 08 Jan 2009 07:33:23 -0000

Exactly, in the past if you called a 1-800 phone number the only people that were aware of the issue and outcome was the customer, company and the handful of people that the customer told about the experience.
Fast forward and now everyone subscribed to your feed is instantly aware of your experience.

Re: If You Care You’ll Call: WatchGuard Reaches Out.

changeforge — Thu, 08 Jan 2009 02:47:33 -0000

Wow, you are right... people are the company and they don't always change.

Re: If You Care You’ll Call: WatchGuard Reaches Out.

maxr — Thu, 08 Jan 2009 01:58:07 -0000

my wife has to remind me to take the garbage to the curb every thursday night, you would think after 18 years i would remember on my own.

Re: If You Care You’ll Call: WatchGuard Reaches Out.

changeforge — Thu, 08 Jan 2009 01:51:39 -0000

So with feedback being so pervasive, why are companies still making the same dumb mistakes? are they?

Re: If You Care You’ll Call: WatchGuard Reaches Out.

maxr — Thu, 08 Jan 2009 01:19:14 -0000

What color is the sky in your world?
"In ways they didn't 36 months ago..." Did you ever read the back of a cereal box when you were a 7 year old and find a 1-800 number for questions or concerns? Matchbox race car? Bottle of mustard? Companies have always solicited customer feedback. The difference today is the pervasiveness and exposure of the feedback.

Re: Tell Me What You Think…

maxr — Tue, 06 Jan 2009 03:08:52 -0000

More posts from that Max Rosenthal guy. I believe you do not utilize his talents enough.

Re: The Customer Is NOT Always Right!

GregWalters — Sat, 27 Dec 2008 11:30:48 -0000

LOL!

Yes, you did, Number One...

Re: The Customer Is NOT Always Right!

maxr — Sat, 27 Dec 2008 03:41:17 -0000

great insight Kenny boy. you are accumulating very valuable experience working for a SMB, getting acquired by an enterprise size company, assimilating the SMB into the enterprise size company, and i am sure next step will provide the experience of you representing the enterprise company as you assimilate another SMB.

Hey wait a second...did i just describe StarTrek: Next Generations??

Re: Introducing My Friends

changeforge — Sun, 14 Dec 2008 00:46:23 -0000

Oh, now look what the cat drug in ;-)

Re: Introducing My Friends

maxr — Sun, 14 Dec 2008 00:43:01 -0000

You mean 'We are honored' don't you Ken??

Re: louisgray.com: 10 Top New Web Services of 2008 and Their 2009 Forecast

LouCypher — Thu, 11 Dec 2008 10:25:02 -0000

When will you go to bed?