Disqus - Latest Comments for learyb

Re: The 15 Best Business Podcasts for Startups (and Our Podcast Too…)

learyb — Thu, 06 Aug 2015 10:45:59 -0000

Thanks for including our podcast in this great list! BTW here's are iTunes link: https://itunes.apple.com/us...

Thanks again!
Brent Leary

Re: How focusing on Customer Success Ensures Recurring Revenue Growth

learyb — Tue, 17 Jun 2014 16:14:43 -0000

Thanks for the shout-out Ellis!

Re: How MarketMeSuite ‘Kept Calm’ at #SocialShakeUp 2013

learyb — Thu, 19 Sep 2013 21:41:28 -0000

Thanks for your help during the community engagement panel Allison!

Re: Jer979's Blog: A Meeting That Took 5 Years…Brought to you by Social Networking

learyb — Thu, 05 Sep 2013 20:25:30 -0000

Glad it finally happened Jeremy! And I'll see you again in a couple of weeks at the Social Shake-Up conference.

Re: TAKING OFF — Introducing Fly Delta 2.1, Now with Facebook...

learyb — Mon, 15 Jul 2013 15:58:28 -0000

Hi Jonathan,

I really depend on the Delta app to handle pretty much everything flight related at this point. It really is a tremendous help. I'll definitely be checking out this Facebook sharing the next time I take off.

On another note, I'm on the advisory board for Social Media Today, and we are holding the inaugural Social Shake Up Conference (along with New Media Expo) right here in Atlanta at the Hyatt Regency, September 15-17th. We'd love to speak with you about possibly participating in the conference to talk about the impact the Delta mobile app has had on the customer experience.

Here's a link to the event site:
http://www.socialmediatoday...

Would love to set up a time to talk if there is interest on your part. I'm @BrentLeary on Twitter.

Thanks!
Brent Leary

Re: Businesses not Making the Pivot from Lip Service to Social Customer Service [infographic]

learyb — Thu, 11 Oct 2012 17:17:19 -0000

Hi Alex,

In the detailed analysis section of the report we do a breakdown where we look at companies with less than 50 employees and how they answered many of the questions. You'll be able to download it next week.

Thanks!
Brent Leary

Re: Hello! So happy to be here

learyb — Fri, 29 Jun 2012 22:25:27 -0000

Congrats to DM News! They made the best possible choice in bringing you on board, Ginger. They are very lucky to have you. Congratulations!

Re: What Is Direct Marketing, Anyway?

learyb — Fri, 29 Jun 2012 16:27:09 -0000

Great story Ginger. If only more companies had their act together like Citibank. Direct Marketing is a good phrase, it's just that most people have a definition for the phrase that just feels a bit dated. So if maybe people could just update their definition....and maybe if they updated their approach along with their definition....and maybe if they updated their ability to interact (meaning listen to and not just project at) with customers we could keep the phrase. Because there nothing wrong with direct marketing, as long as the marketing is directly related to my needs, using the channels I like, and allows me to feel like more like an equal than a target.

Re: 5 Trends That Will Change CRM

learyb — Mon, 30 Jan 2012 14:35:59 -0000

Nice post Brian. I really like your additions. I wrote about something similar to your CIF last year in an ebook I did called Strategically Social. There's a free download at Slideshare.net if anyone is interested:

http://www.slideshare.net/R...

Thank you sir!
Brent

Re: New Study Says Customers Think Companies Don’t Give a Damn About Their Time…Just Their Money

learyb — Fri, 04 Nov 2011 11:16:58 -0000

Hi Ginger,

It really is unbelievable that in such a tough economy, where everybody says they are focused on trying to keep their best customers on board, that service wait times have gotten worse....much worse. That's not the kind of experience this customer wants.

Re: Three Keys to Finding Success with Social CRM

learyb — Tue, 04 Jan 2011 16:57:06 -0000

Stephanie,

Sorry to be so slow to respond to your comment. I downloaded the TOA survey and it is GREAT! I'd love to speak with you about it as soon as your schedule permits. You can reach me on Twitter at @brentleary. And you can easily find my email address by googling my name.

Thanks again for your thoughtful words here!

Brent

Re: The Assistly “We Told You So” Compilation of Predictions for 2011 on Customer Trends

learyb — Mon, 03 Jan 2011 21:43:07 -0000

Hello Alyson,

Thanks so much for the kind words, and for including me in your list of links. You've selected some great resources here. Thanks for putting this list together. I'm looking forward to seeing what Assistly has in store in 2011.

Thanks again!
Brent

Re: 2011: The Year Social CRM Goes Mainstream

learyb — Wed, 29 Dec 2010 11:48:29 -0000

Hey David,

Thanks so much for the kind words and wishes. I hope you and yours have a great 2011 as well. Looking forward to what Radian6 has to offer in the year ahead.

Thanks again!
Brent

Re: 2011: The Year Social CRM Goes Mainstream

learyb — Thu, 23 Dec 2010 15:59:26 -0000

Hello Igor,

There will definitely be some case studies coming your way around this.

Thanks!
Brent

Re: 2011: The Year Social CRM Goes Mainstream

learyb — Thu, 23 Dec 2010 15:57:35 -0000

Thanks for the kind words, and for sharing your perspective Dan. I think you'll see social crm grow in some really interesting ways next years. And this will cause some questions (like yours above) to arise that must be dealt in order for successful implementations to occur.

Would be glad to connect with you.

Thanks again!
Brent

Re: 2011: The Year Social CRM Goes Mainstream

learyb — Thu, 23 Dec 2010 15:33:02 -0000

Thanks for adding your insights to the article Marcel. And also for sharing the link to the Dell video. This is some really interesting stuff!

Thanks again and best wishes to you and yours this holiday season.
Brent

Re: 2011: The Year Social CRM Goes Mainstream

learyb — Thu, 23 Dec 2010 12:11:16 -0000

Thanks Jennifer. And you are so right with respect to what companies do with the information. That will be the determining factor in how successful they will be in the age of the collaborative relationship.

I'd love to learn more about your company.

Thanks again!
Brent

Re: 2011: The Year Social CRM Goes Mainstream

learyb — Thu, 23 Dec 2010 08:25:25 -0000

Thanks Alyson! I'm looking forward to seeing what Assistly has in store for 2011.

Brent

Re: As the Social CRM World Evolves: Your Guess Is Better Than Mine…..

learyb — Tue, 14 Dec 2010 10:25:10 -0000

yup...the good ol' days.... :-)

Re: I'm Giving Away a Free HP ProBook 4425s, and That's Not All!

learyb — Fri, 03 Dec 2010 18:30:38 -0000

Hey Cookie. You are correct, sorry. :-)

Re: Three Keys to Finding Success with Social CRM

learyb — Wed, 17 Nov 2010 19:20:30 -0000

Hi David. Thanks for the comment, and the offer to send a copy of Griff's book over. What's the best way to connect with you? If you're on Twitter we can connect there - I'm @BrentLeary.

Thanks again!
Brent

Re: Three Keys to Finding Success with Social CRM

learyb — Wed, 03 Nov 2010 11:01:40 -0000

Nice quote from MadMen Ric. We defintely are in a fascinating time and place, with respect to Social CRM. Looking forward to watching what you guys do with it.

Thanks again!
Brent

Re: Three Keys to Finding Success with Social CRM

learyb — Wed, 03 Nov 2010 10:59:40 -0000

Thanks for adding your thoughts Jason. Would love to learn more about your company.

Thanks again!
Brent

Re: The New Small Business Onramp to Social CRM

learyb — Thu, 19 Aug 2010 23:24:06 -0000

Hi Munish,

Thanks for the kind words. I think larger companies would do well to look at how the smaller companies are approaching the new tools and technologies. There willingness to jump in, try things out, and fail fast is providing them competitive advantages that allow them to create more opportunities to connect with potential customers.

I think you'll see some consolidation in the space, either through acquisition of competition - or both really. But I think larger companies would be crazy not to be paying attention to what is being created by smaller, more nimble companies on the leading edge... like your company.

Thanks again!
Brent

Re: The New Small Business Onramp to Social CRM

learyb — Tue, 17 Aug 2010 16:50:40 -0000

Thanks for your comment Jason. I've been using Rapportive from within GMail for a couple of months now, and it really does provide a convenient way to get great social information as background for my email interactions.