Peyton
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3 years ago
in I’ve Mentioned Before How Much Toshiba Sucks on JPC - Jason Clarke
Monday, August 29, 2005
Hideo Ito
CEO
Toshiba America
1251 Avenue of the Americas, 41st Fl.
New York, NY 10020
Dear Mr. Ito,
Earlier this year I purchased a Toshiba Satellite laptop computer (S/N 152124XXX) as well as your SYSTEMGUARD + SERVICE EXPRESS. I thought that I was covered under the terms and conditions in which I purchased the SYSTEMGUARD + SERVICE EXPRESS. However, this does not seem to be the case.
Earlier this month, I called your technical support as I was having a problem using the wireless feature of the laptop to connect to my home network. It was determined that the laptop needed to be serviced in order for the wireless feature to work properly. I was advised to take my laptop to an authorized Toshiba service center, Advanced Systems & Networks LTD, Las Vegas, NV 89102. I did so on August 8, 2005. I called Advanced Systems & Networks LTD this morning and was informed that the laptop was still in queue and no timeframe was given as far as when it would be repaired. I find this unacceptable.
I looked at your website and came to the conclusion that I purchased SYSTEMGUARD + SERVICE EXPRESS which would allow a faster turn around time for a given repair scenario other than what I have encountered. I called your Toshiba Global Support Centre in Canada, and was told that I had not purchased the SYSTEMGUARD + SERVICE EXPRESS. I advised the customer service rep. that I had an e-mail from Toshiba stating that I did and was asked to e-mail the information to csrtl@eclaim.com and allow 24-48 hours to update your records. Meanwhile, I have had to go out and purchase a new computer system from CompUSA, am without my laptop, and have been hung-up on by your customer service department in Canada. Why is that?
May I ask why I am having this problem? When can I expect to have my laptop repaired? Is Toshiba going to offer a refund for the money I paid for SYSTEMGUARD + SERVICE EXPRESS since Toshiba has not lived up to the program details as outlined when I purchased it online?
I have enclosed the e-mail receipt for the SYSTEMGUARD + SERVICE EXPRESS for your review. I look forward to hearing from you soon in regards to this issue
Kind regards,
Hideo Ito
CEO
Toshiba America
1251 Avenue of the Americas, 41st Fl.
New York, NY 10020
Dear Mr. Ito,
Earlier this year I purchased a Toshiba Satellite laptop computer (S/N 152124XXX) as well as your SYSTEMGUARD + SERVICE EXPRESS. I thought that I was covered under the terms and conditions in which I purchased the SYSTEMGUARD + SERVICE EXPRESS. However, this does not seem to be the case.
Earlier this month, I called your technical support as I was having a problem using the wireless feature of the laptop to connect to my home network. It was determined that the laptop needed to be serviced in order for the wireless feature to work properly. I was advised to take my laptop to an authorized Toshiba service center, Advanced Systems & Networks LTD, Las Vegas, NV 89102. I did so on August 8, 2005. I called Advanced Systems & Networks LTD this morning and was informed that the laptop was still in queue and no timeframe was given as far as when it would be repaired. I find this unacceptable.
I looked at your website and came to the conclusion that I purchased SYSTEMGUARD + SERVICE EXPRESS which would allow a faster turn around time for a given repair scenario other than what I have encountered. I called your Toshiba Global Support Centre in Canada, and was told that I had not purchased the SYSTEMGUARD + SERVICE EXPRESS. I advised the customer service rep. that I had an e-mail from Toshiba stating that I did and was asked to e-mail the information to csrtl@eclaim.com and allow 24-48 hours to update your records. Meanwhile, I have had to go out and purchase a new computer system from CompUSA, am without my laptop, and have been hung-up on by your customer service department in Canada. Why is that?
May I ask why I am having this problem? When can I expect to have my laptop repaired? Is Toshiba going to offer a refund for the money I paid for SYSTEMGUARD + SERVICE EXPRESS since Toshiba has not lived up to the program details as outlined when I purchased it online?
I have enclosed the e-mail receipt for the SYSTEMGUARD + SERVICE EXPRESS for your review. I look forward to hearing from you soon in regards to this issue
Kind regards,