Disqus - Latest Comments for ehm2943

Re: No Place to Hide Online Soon?

ehm2943 — Tue, 21 Oct 2008 20:00:02 -0000

Absolutely, Unfortunately the current world order that oversees rules like U.N. focuses on economic vs. social goals. It's frustrating to see social network companies lobby for this "noble privacy rule" especially if their loyalty is to their elite stockholders vs. their social users. I'm blurring issues here but they all overlap. To gain users trust with their privacy issues, this underlying problem has to be clearly defined with a real solution. Done correctly while living in an imperfect world, this will be a dead issue for any company. Their challenge will be focused on creating more room to host all global current & future users - the ultimate stockholder's dream.

Re: No Place to Hide Online Soon?

ehm2943 — Tue, 21 Oct 2008 17:50:13 -0000

Re: Angry Blogger Says Blogs Are Dead

ehm2943 — Tue, 21 Oct 2008 17:35:57 -0000

This is funny. Saying that blogging is dead is relative to saying newspapers or IPOD is dead. Anybody that relates to blogs as physical vs. intellectual property can make this claim. Content never dies and never will unless human being stops thinking. Blogging is evolving as seen being embedded, linked, wiki, etc. I heard Bill Gates refer to Blogpod vs. podcast to accommodate all types of data -video, music, voice and text. Data being blogged or shared is universal and has evolved from a one to two dimensional type medium. Data stored in databases used to be hierarchical - now indexed, optimized, star schemed, and networked/exchanged across different platforms on different networks. Blogging is no different, it just got utilized differently with more complex technologies. Perhaps a new metric is needed to gauge how blogs are being used ?.

Re: What’s Twitter Etiquette for Brands?

ehm2943 — Tue, 21 Oct 2008 06:24:13 -0000

Working for big global companies supporting large scale systems, CSR (customer service relations) application's SLA (service level agreement) are real high especially on availability. Social tools like twitter extends any company's (regardless of size or location) ability to provide genuine customer service. I see Twitter as the front end of Customer Service w/o the automated VRU (voice response unit), or backend office support from India or other countries that you can't call back. Companies that succeed now a days are those that support their users - not fight them. The internet - web2.0 and other new social tools have arrived and are here to stay. The earlier they figure this out, the better they are. My opinion - the big challenge is not the tool but the customers - their language, culture, social politics, etc. and how companies can provide effective support to them 24/7 . Like it or not, Twitter is a utility like 911 that people used as seen advertised by the media during emergencies i.e. earthquakes, fire, etc. I don't see why this function cannot be incorporated in any company's CSR's production cycle.

Re: No Place to Hide Online Soon?

ehm2943 — Mon, 18 Aug 2008 20:53:09 -0000

Re: No Place to Hide Online Soon?

ehm2943 — Mon, 18 Aug 2008 19:40:54 -0000