Disqus - Latest Comments for Charlie

Re: Orange is “committed to providing excellent customer service”

Charlie — Thu, 28 Aug 2008 10:37:59 -0000

I've been paying £40-50 a month for two years, so in my mind that does make me a loyal customer, not to mention that (until recently!) I had promoted and recommened Orange as a good company to friends and family, some of whom switched to them on my recommendation. I rather wish I hadn't now!

Re: Orange is “committed to providing excellent customer service”

Charlie — Thu, 28 Aug 2008 11:18:56 -0000

Yes, I'm becoming more and more persuaded that Voda are indeed the way forward :)

Re: Orange is “committed to providing excellent customer service”

Charlie — Thu, 28 Aug 2008 11:44:46 -0000

I was with 3 when they first came out (largely due to the attraction of a plan with unlimited text messages, which was not heard of at that time), but found their customer service almost as appalling as Orange's!

I think, all things considerd, I would rather pay a little more and rest safe in the knowledge that were I to have a problem, someone out there will listen, give a damn, and help me get it resolved. :-)

Re: Orange is “committed to providing excellent customer service”

Charlie — Fri, 29 Aug 2008 05:16:23 -0000

Well, I've emailed, and had an automated response....

I must confess, I'm not holding my breath for a resolution, but it would be very nice to be proved wrong!