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Charlie's picture

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Charlie

10 months ago

in Orange is “committed to providing excellent customer service” on Mobile Industry Review
Well, I've emailed, and had an automated response....

I must confess, I'm not holding my breath for a resolution, but it would be very nice to be proved wrong!
1 reply
Ewan's picture
Ewan You never know Charlie.....

2008/8/29 Disqus <>

10 months ago

in Orange is “committed to providing excellent customer service” on Mobile Industry Review
I was with 3 when they first came out (largely due to the attraction of a plan with unlimited text messages, which was not heard of at that time), but found their customer service almost as appalling as Orange's!

I think, all things considerd, I would rather pay a little more and rest safe in the knowledge that were I to have a problem, someone out there will listen, give a damn, and help me get it resolved. :-)
1 reply
Ewan's picture
Ewan Agreed

2008/8/28 Disqus <>

10 months ago

in Orange is “committed to providing excellent customer service” on Mobile Industry Review
Yes, I'm becoming more and more persuaded that Voda are indeed the way forward :)
1 reply
Ewan's picture
Ewan Do look at 3; however Vodafone's Forum team are the dogs, as the phrase
goes. You do pay for it though.

2008/8/28 Disqus <>

10 months ago

in Orange is “committed to providing excellent customer service” on Mobile Industry Review
I've been paying £40-50 a month for two years, so in my mind that does make me a loyal customer, not to mention that (until recently!) I had promoted and recommened Orange as a good company to friends and family, some of whom switched to them on my recommendation. I rather wish I hadn't now!
2 replies
Ewan's picture
Ewan Alas you tend to get this kind of aftertaste from most operators. It's only
Voda with the safety net of the Forum Intervention Team who you can rely on.


2008/8/28 Disqus <>
Barry-Jon's picture
Barry-Jon I'm sorry but tied and loyal are not the same thing. You had no choice but to pay your bills and you did it in return for a service that until now you felt was worth the money. That's not loyalty.
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