DISQUS

I don't know how to say thanks enough to all of you...I'm numb, inspired and intimidated by the generous outreach. So many times in my business life I've heard people say "don't take it personal, it's just business." It's good advice to create some disciplined distance, but you learn over time that you have the opportunity to really touch people personally and be touched back through others knowledge, experience and caring. So, here's to taking things a little personal. A great gift from you for the holidays!

Sean

Thanks Jake...I have a feeling you and I will be talking a lot!

sean

That is a critical point Daniel. Even if I think my company does this well and with high integrity, anytime a foul is committed out there, it degrades the effort of all of us trying to be transparent.

sean

I don't think they are recording...I'll ask. In the meantime, I'll send you my slides I plan to use on the influencer topic.

sean

hey, thanks everybody for the well wishes!

agree....

thanks for the comment Jimmy...I will get back to your question about platform and thanks for the pointer to mootee...following now. As a quick reference on the platform have a read of this earlier post: http://communitygrouptherapy.com/2007/07/25/wha...

sean

I'm sure I didn't originate the concept, but at least thus far I will claim credit for coining the term/phrase in this context. Glad you like it.

You'll have to come see the whole talk :) Short of that, I have a case study presentation this is from that builds out from converging trends around WOM, Social Media and Influencer theory. I'll post that full ppt sometime soon.

I think I'd go back to an earlier post on business transformation (http://communitygrouptherapy.com/2007/07/01/you...) as a starting point and then determine what the business metrics for the individual firm/org are. Effective strategies and tactics I think will always address all 5 Ps.

I'll be giving some version of this talk at http://serviceinnovation.org/membersummit07/ind... and http://www.womma.org/summit3/.

sean

Let me know, it would be great to meet up.

sean

Too funny...well, the first problem is you do everything I say!!! You are the sole member of that club (I'm not even in it!). In a way, your description of facebook (a place for inane chatter from 25 year olds) might be the best I've seen yet in distinguishing it from Myspace :)

10 minutes though is a full test drive. A social network with no social network is no fun at all - no matter the age. I added you as a friend (hopefully you'll accept). sorry, this isn't a very prestigious club either:) But spend a week, add a good chunk of friends and see what happens. My favorite aspect so far is connections I have made with people I haven't spoken to in a long time. With regular use, I see lots of "soft" benefits to me, but one guys favorite retro t-shirt is anothers (let say my spouse) lame excuse for for being a old geek (I still love my old Foxpro t-shirt from '93).

sean

Glad you posted here but not sure you read my entire post given how you closed this out. I've sense posted the resolution so you might check that out too.

sean

I'll update on the resolution in the next 24 hrs....for those who thought my post was too long and you wasted your time reading it...uhhh...reading it end to end was a choice....you have a back button on your browser:) But ok, fair enough, I'll get with better editing next time. you're right - I should have editted down.

sean

comment moderation now turned on:) Thank you recent commenter. Relevant posts/comments...including those that disagree with me will be approved. Those with profanity likely won't be.

sean

good feedback, I should have gone back over this with editing and readability in mind...my bad for sure on that.

sean

Not IT...validated.

If it turns out it was mean, you bet, I will happily mea culpa...but, again, my complaint never was that I had a technical support problem, it was how it was handled.

use "effin" and it stays...use the other stuff I will yank...or just turn on moderation and be done with it.

sean

to be clear I never raised my voice even once on the phone. The problem was clearly not the people, but the process, but ok, you can have your opinion too.

Rosewood...you should work in customer service:)

You're far more patient than I am.

believe me...I did A LOT of troubleshooting on my own, including with some friends who are mobile experts. No luck. I don't blame Tmobile for any of that time...that was my choice. my issue is with the process and empowerment.

sean

Thanks Chuck!

Thanks for the great additions John...it's sad to know that's true, but it is and you provide a good reality check to community leaders about the differences and requirements to address both.

Thanks for joining the conversation.

sean

That's a great point...some are very persistent to the point of trying to tarnish others...it would be great to hear some stories from others like yourself and how you handled...both good stories and those that went badly:)

great picture (and supporting content)...thanks for sharing!!