DISQUS

I had a very similar experience- "Santa" brought Leapsters for my twin daughters last Christmas. The green one had a cover, pink did not. I e-mailed and got the same response as Noodad. Called in January and got the "10-15 business days" line. Called again and got the "3-6 months" line. Waited 6 months. Called today. Got the "no longer in stock, we can send you a cartridge for your inconvenience" line, even when I talked to a supervisor. I asked where customer service is located. Now, how do I tell my little girl that Santa's elves work out of the Phillipines and won't be fixing her toy that I promised they were working on? I told the company I would NEVER buy another LeapFrog product and that they USED to be one of my two favorite companies. If I had known, I would have taken the blasted thing back to the store in January. But I trusted them and now it's too late. I even asked for a refund and they refused. I'm glad you got your pink cover, Greg (btw, great name- that's my son's name, too). Now I feel like I'm up sh*t creek. If you file suit, let me know. I'm furious!