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tozaitodd's picture

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tozaitodd

1 year ago

in My own personal Independence Day on Community Guy
Great insights and post, Jake. Congratulations on your first year!

1 year ago

in Remiel: Netflix Says They're Sorry on Remiel.info
The New York TImes had a story last year about Netflix making a conscious decision to make people available by phone to help. Based on that, it's no surprise they'd include the phone number. In the story, there was even an agent who managed a customer's queue for them because -- wait for it -- they didn't have a computer (hope I remembered that right).

http://www.nytimes.com/2007/08/16/business/16ne...
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Remiel's picture
Remiel Thanks for the link, tozaitodd. What a great article! And you remembered correctly:

"Ms. Funk [support agent], 36, said some people call because they are lonely. Her lengthiest call of that kind lasted 35 minutes. Others need basic help with their computers or with the Internet. Some people do not own a computer and call regularly to have a call center employee rearrange the titles in their queue."

1 year ago

in Retooling CommunityGuy.com on Community Guy
it was worth the wee hours. i like! Professional but not soulless.
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