Disqus - Latest Comments for dgebhardt

Re: Update regarding Browser Support - LiveTimer.com News

dgebhardt — Fri, 30 Oct 2009 17:40:49 -0000

Much of this year's development has been devoted to a major re-architecture, which should finally be released in the next few weeks. BlackBerry support is a high priority after this release. Thanks for checking in.

Re: Track Time on your iPhone or iPod Touch - LiveTimer.com News

dgebhardt — Tue, 29 Sep 2009 13:49:04 -0000

Time data can be exported in CSV or XML formats, but these files can not yet be imported directly into Quickbooks. However, we are planning to add this capability soon. Thanks for asking!

Re: Expense Tracking and Invoicing Coming Soon! - LiveTimer.com News

dgebhardt — Sat, 04 Apr 2009 10:32:02 -0000

I'm sorry to hear about your troubles. I can only imagine that was a costly and frustrating experience.

While I can't really speak to the reliability of other products and services, I can assure you that we take every reasonable precaution to protect our users' data. We backup our databases offsite periodically throughout the day. Furthermore, we allow users to download complete backups of their data. These backups can even be used to restore an account later.

Please let me know if you have specific questions about our data protection policies.

Re: Track Your Expenses with LiveTimer! - LiveTimer.com News

dgebhardt — Tue, 24 Mar 2009 17:55:53 -0000

Hi Melloware - I think you'll be glad to know that we are planning to add the ability to store scans of receipts. And your suggestion about the iPhone - not so crazy at all ;-)

Re: 85+ Tools & Resources for Freelancers and Web Workers

dgebhardt — Tue, 03 Mar 2009 15:22:41 -0000

Please include the online time and expense tracking tool LiveTimer in this excellent list:

http://www.livetimer.com

Re: Track Your Expenses with LiveTimer! - LiveTimer.com News

dgebhardt — Thu, 26 Feb 2009 11:59:39 -0000

Wow - thanks for your enthusiasm, Martin! I know Mint is a very popular and well-done service, so we will investigate integration opportunities. Thanks for the suggestion.

Re: Expense Tracking and Invoicing Coming Soon! - LiveTimer.com News

dgebhardt — Tue, 24 Feb 2009 14:27:51 -0000

Matt - We very recently released expense tracking. I'm writing up an overview of all the new features that will be posted to our News within a day. We're still working on invoicing, but we do have time reports (including billable amounts) as well as expense reports complete.

Please feel free to sign up for a 30 day free trial to see if LiveTimer is a good fit. We will have invoicing complete soon, but I can't promise a date yet. Thanks very much for your interest!

Re: Major System Upgrade Coming February 8th - LiveTimer.com News

dgebhardt — Thu, 05 Feb 2009 08:22:28 -0000

We've been working on some major new features, some of which we plan to launch Sunday and others which will follow over the next couple weeks. We're also using this scheduled downtime to upgrade our servers.

Re: Expense Tracking and Invoicing Coming Soon! - LiveTimer.com News

dgebhardt — Wed, 28 Jan 2009 16:01:36 -0000

Martin - Thanks for following up on this. We very realistically expect to release expense tracking within a week. If you read my earlier comments, you'll see that I made the same statement several weeks ago. The reason for this delay is that, in testing our new features, we realized that the whole experience could be improved by releasing several related improvements at the same time.

I'm sorry that we haven't done a great job communicating our schedule, but I can assure you that you won't have to wait much longer. :)

Re: Expense Tracking and Invoicing Coming Soon! - LiveTimer.com News

dgebhardt — Sat, 03 Jan 2009 10:28:28 -0000

Thanks so much for your comments and your subscription, Luis! I appreciate your willingness to pay early, but your first invoice won't be processed until your 30 day trial ends, even if you've already entered your credit card.

We're building our expense tracking features to be very flexible, so you'll be able to track a variety of different expenses, including all those that you've mentioned. I'm trying to put the finishing touches on these features in the next couple days, and then we'll do some thorough testing before the release.

Thanks again for all your feedback!

Re: How Accounting Software for Mac and SaaS Will Get Your Business Running Efficiently

dgebhardt — Mon, 15 Dec 2008 09:55:35 -0000

Good article! My company switched to Macs a couple years ago and have not looked back. We find Macs to be more robust and provide a better user experience than Windows. And, as you point out, there's very little you can't do on a Mac thanks to SaaS.

By the way, Fluid is a great free utility that can be used to create site specific browsers (SSBs) for any web application. SSBs help web apps feel more like desktop apps: they run without all the browser "chrome" (toolbars, menus, etc.), they display their own application icon in your dock, run in their own process for improved stability, and can even display event notifications. For instance, our time tracking service displays the time of the active running timer on its dock badge when running as a Fluid SSB.

Re: Expense Tracking and Invoicing Coming Soon! - LiveTimer.com News

dgebhardt — Thu, 11 Dec 2008 11:06:16 -0000

Thanks for your interest, Jamie. That's certainly a fair question, since our expense tracking and invoicing features have definitely taken longer than expected to implement. We have been working hard to get these features right and plan to release expense tracking very soon, hopefully within a week. We're really pushing to complete invoicing by the end of the year. In order to meet this goal, our initial invoicing release may lack some features we've planned, such as invoice customization, which we will add ASAP.

We are also investigating integration opportunities with several accounting services, including Quickbooks, SAASU and Clarity Accounting. Thanks for your vote for SAASU.

Thanks for your patience as we enhance our service. I hope you'll find it's been worth the wait!

Re: LiveTimer Mini: Versatile & Compact Time Tracking - LiveTimer.com News

dgebhardt — Thu, 20 Nov 2008 17:09:17 -0000

Glad it works for you! Thanks for the update.

Re: Quick and Dirty Browser Cookie Testing

dgebhardt — Thu, 20 Nov 2008 16:43:31 -0000

Thanks for your code, Dennis. It works well to detect if cookies can be accepted by browsers, but does not necessarily detect if Safari's "Private Browsing" mode has been enabled. In this mode, new cookies can apparently be created but cookies created outside of "Private Browsing" mode will not be overwritten. This can create almost as many problems for cookie-based sessions as if cookies were not accepted at all.

I've modified your solution to also test for this case. In order to do this, I set the test cookie to a dynamic value, such as the current time. I then check whether the cookie has been set to the dynamic cookie value to ensure that "private browsing" has not been enabled.

In order for this to work, you unfortunately can't delete the cookie after the test. Otherwise, the test won't recognize when the user had a previous session created outside of private browsing mode that they are now trying to change in private browsing mode.

NOTE: I tried to post this comment earlier with a bit of javascript source in my comments, but DISQUS wasn't happy so I trimmed my code out.

Re: LiveTimer Mini: Versatile & Compact Time Tracking - LiveTimer.com News

dgebhardt — Thu, 20 Nov 2008 14:45:53 -0000

Thanks very much for your feedback, Jeffrey. Although LiveTimer Mini does not have a Manage tab, did you realize that you can still use it to create clients, projects and tasks on the fly? When editing the classifications for a time entry, either in the timer or ledger, look at the top of the selector for buttons to add new classifications. Depending on how your account is configured, these buttons might be labeled "+ Client", "+ Project" and "+ Task".

If you want to manage quite a bit of data, the full Manage interface is only a couple clicks away from Mini mode. Of course, on devices such as the iPhone, it's not quite as easy to navigate in the full-sized "Standard" mode, so I can understand how a Manage tab within Mini mode would be more convenient. Thanks for your suggestion.

Re: Dr Strangelove: Or How I Learned to Stop Worrying and Love Twitter

dgebhardt — Thu, 09 Oct 2008 10:11:22 -0000

Thanks for the tip about configuring twitter searches in TweetDeck. I've been using TweetDeck as well, but didn't realize that it has this capability. Apparently you need to expand its width beyond three columns in order for all of the tool buttons, including Search, to appear.

Re: E-mail notification stopped working

dgebhardt — Sun, 07 Sep 2008 17:07:32 -0000

UPDATE: Comment notifications are working now for me. It took several hours for the first emails to get through. Hopefully this is atypical.

Re: E-mail notification stopped working

dgebhardt — Sun, 07 Sep 2008 14:30:26 -0000

I'm experimenting with Disqus for the first time today and have not received any email notifications either.

Re: Tech Podcast Round Table - July 12th (by Cerebris)

dgebhardt — Sun, 07 Sep 2008 13:47:33 -0000

Thanks Heather!

Re: How to provide customer service online

dgebhardt — Fri, 29 Aug 2008 15:06:57 -0000

I think you're right: ALL customer service reps need to be well trained, motivated and empoyered to actually help customers. I think this is easier for small companies to accomplish than large companies, but there are obviously both good and bad exceptions.

Re: How to provide customer service online

dgebhardt — Wed, 27 Aug 2008 22:26:19 -0000

Excellent post, May! Providing responsive, personalized service can be one of the greatest strengths of a small business.

My company, Cerebris, is a very small business with all of two full time employees. We try to answer support emails for our time tracking service, LiveTimer.com, as soon as they arrive. Our customers seem to appreciate working with people who are intimately involved in the development and planning of our service. We're usually able to answer questions and solve problems right away. It's almost impossible for large companies to match this level of service, so we try to make the most of this advantage.

Re: Track your time using LiveTimer

dgebhardt — Sat, 21 Jun 2008 09:37:55 -0000

Thanks for taking the time to review LiveTimer. It's always interesting to hear how others have integrated our service into their workflows, and I'm quite glad that it's working so well for you!

I just tried out the demo of Clarity Accounting. Nice work creating a straightforward and well designed service. I think it will meet the needs of many small businesses.