I'm pretty much forced to fly with US Airways (formerly America West - aka America's Worst). The best thing to do is to send at least 2 pretty harsh emails about the way you've been treated to customer relations. They always ignore my first email, but the second one they typically respond and I get an E-Voucher. The vouchers are a joke of their own. To use them, you have to call them, and pay a slightly higher ticker price than the website, and pay an extra $25-50 for booking fees. How great is that? I'm pretty sick of this airline and i've been putting up with them for about 6 years (lack of airlines out of Tucson). But now I'm starting to fly Southwest which is a lot better. Actually, I would suggest that you call your credit card company and get the refund that way.
