I have to agree with Neil. It's usually pretty obvious when you're talking to an outsourced call center, weather it's because of a language barrier or just a general lack of understanding the product/service or detachment of the rep from the product they're supporting. Especially when it's a young company, this just screams to me that the company is generally unconcerned with effectively communicating to and with their customers.
The UMPC seems to be an answer to a question nobody asked... I'm not sure how they're supposed to fit in... Especially now with devices like the iPhone pointing the way to truly mobile computing. I can't agree more that the closed platform of the iPhone was a bad decision. I think Nokia can perfect the mobile phone/computer if anyone can - but the N800 seems like a bit of a waste of time.