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Vince Freeman
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2 years ago
in Costco Limits Return Policy for Electronics: It Was Only A Matter of Time on Bob Caswell
Thanks for the reply Bob, and I didn't realize the new 90-day replacement warranty was a big secret.
Trust me, after reading the below document I asked a manager and he told me, in no uncertain terms, that Costco will NOT replace a defective TV or other electronics after the 90-day warranty is up.
Now, you are required to go through the manufacturer for all service (many of which do not have a US presence and require you pay $$$ shipping charges) for all warranty work, and Costco only "facilitates" the process.
Just go here:
http://www.costco.com/Images/Content/Misc/PDF/c...
And you can read up on the new policies, such as:
"Costco extends the manufacturer’s warranty on televisions and Computers to 2 years from the date of purchase. See the manufacturer’s warranty for specific coverage terms."
"For warranty service, contact Costco Concierge Services at 1-866-861-0450."
"Receive in-home service when in-home service is covered under manufacturer’s warranty"
"Obtain warranty information and assistance"
Trust me, after reading the below document I asked a manager and he told me, in no uncertain terms, that Costco will NOT replace a defective TV or other electronics after the 90-day warranty is up.
Now, you are required to go through the manufacturer for all service (many of which do not have a US presence and require you pay $$$ shipping charges) for all warranty work, and Costco only "facilitates" the process.
Just go here:
http://www.costco.com/Images/Content/Misc/PDF/c...
And you can read up on the new policies, such as:
"Costco extends the manufacturer’s warranty on televisions and Computers to 2 years from the date of purchase. See the manufacturer’s warranty for specific coverage terms."
"For warranty service, contact Costco Concierge Services at 1-866-861-0450."
"Receive in-home service when in-home service is covered under manufacturer’s warranty"
"Obtain warranty information and assistance"
2 years ago
in Costco Limits Return Policy for Electronics: It Was Only A Matter of Time on Bob Caswell
I read your article, and like many others, it glossed over the true reason for the change, and concentrated on the usual fluff "Costco stops scammers" headline.
I am a longtime Costco member, and while I applaud the 90-day RETURN period change, I am appalled by the switch to a 90-day REPLACEMENT policy. It used to be a member had one year to bring back a faulty or defective item for replacement.
Scammers may abuse the return policy, but it's only honest consumers whose TV, laptop, PC, or DVD player craps 3+ months later, who will be hurt by this restrictive change to the replacement policy. Please tell me how this is "stopping the rip-off artists who want free hardware" when all honest customers want is the SAME working piece of electronics with no money changing hands.
Scammers are not where the true cost savings are, as very few rampantly abuse the system. Costco has highlighted its replacement policy as the prime target, but would never come out and admit such a consumer-unfriendly stance. So they use the "stop the scammers" mantra instead, then quietly slide in the 90-day replacement policy change.
This is the gist of the policy change, to limit Costco's financial exposure to the low-quality, high defect, grey market electronics it sells, and basically turn their back on loyal and honest consumers after 90 days - all while hiding behind a media-driven "stop the scammers" smoke screen - and hoping no one would notice.
So rather than take back a defective Vizio LCD for the consumer, Costco will supposedly save millions by kicking their loyal and membership-paying customer base to the curb, pointing them instead to a toll Vizio number at their head office in Peru. And yes, Costco has ensured you now get 2 full years to wait for them to reply to your warranty request. What a deal - LOL.
It just amazes me that few media outlets saw through this obvious ruse.
I am a longtime Costco member, and while I applaud the 90-day RETURN period change, I am appalled by the switch to a 90-day REPLACEMENT policy. It used to be a member had one year to bring back a faulty or defective item for replacement.
Scammers may abuse the return policy, but it's only honest consumers whose TV, laptop, PC, or DVD player craps 3+ months later, who will be hurt by this restrictive change to the replacement policy. Please tell me how this is "stopping the rip-off artists who want free hardware" when all honest customers want is the SAME working piece of electronics with no money changing hands.
Scammers are not where the true cost savings are, as very few rampantly abuse the system. Costco has highlighted its replacement policy as the prime target, but would never come out and admit such a consumer-unfriendly stance. So they use the "stop the scammers" mantra instead, then quietly slide in the 90-day replacement policy change.
This is the gist of the policy change, to limit Costco's financial exposure to the low-quality, high defect, grey market electronics it sells, and basically turn their back on loyal and honest consumers after 90 days - all while hiding behind a media-driven "stop the scammers" smoke screen - and hoping no one would notice.
So rather than take back a defective Vizio LCD for the consumer, Costco will supposedly save millions by kicking their loyal and membership-paying customer base to the curb, pointing them instead to a toll Vizio number at their head office in Peru. And yes, Costco has ensured you now get 2 full years to wait for them to reply to your warranty request. What a deal - LOL.
It just amazes me that few media outlets saw through this obvious ruse.
