I have been trying to get my money back for this item for 5 weeks now. The device simply does not work, it is great at finding fallen leaves in the fall though. It was mailed to the wrong address, I was in GA and it was mailed to my legal address in MI even though the packing slip has GA clearly stated as the shipping address. Bad outfit I am looking for someone to report them to. Because I didn't have the room to cram the Ball Scout in it's package into my suitcase, I no longer have the original packaging and this presents a problem to Ball Scout apparently, but distributing a totally useless, high priced product, does not bother them at all. Be forewarned and avoid this product!