http://disqus.com/people/d7c696d575d1281522c17dddaf80a0f5/enThu, 17 Apr 2008 18:32:17 -0000http://socialtimes.disqus.com/a_transformation_of_customer_service/#comment-1574548Interesting observations. Nice to see new technology being used to enhance customer service instead of trying to replace it!Shaun BeldingThu, 17 Apr 2008 18:32:17 -0000