DISQUS

I have not had any customer service problems with SNBC. I am not happy with most of the quality of the jewelry I have received from them. I have returned most everything. The gold is thin and most of it is hollow, not durable and looks like costume jewelry in person. The quality of the gemstones are disappointing also. You get what you pay for. Lets face it, you cannot buy a Byzantine 18K bracelet for $240.00 of any quality but poor. I received a ruby ring that looked like pink sapphires and paid $800.00 for it. Of course good blood red rubies would cost thousands. Its what you are willing to settle for. They say their diamonds are G-H but my jeweler says more like J. FedEx left a package at my door with a rather expensive necklace in it. The package was not there when I got home. ShopNBC reimbursed me the entire amount. Of course I had to fill out a claim but I was treated with respect and the process took approximately two weeks. FedEx ultimately was held responsible for not obtaining a signature. I am very surprised to hear about your problem. This does, however, make me think twice about purchasing furniture items I was thinking about. If the quality is not as expected it will be rather pricey to return.