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- Krista Neher
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- Krista Neher
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Krista Neher
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8 months ago
in Photrade.com - Where is the Customer Support? on Justin Korn [dot] com
Hi Justin
We got literally hundreds of emails about this yesterday (and hundreds today), and the option was to either provide a standard message and respond quickly or answer each email individually, in which case we would not have responded to everyone until next week. Given the seriousness of the issue, we felt that it was appropriate to provide a quick response that explained the issue. If an email was a part of the database issue (which yours was) we sent the same standard response.
We usually do provide individual email responses, however due to time constraints this just wasn't possible. We are experiencing some growing pains right now and are working to scale things like customer service, as we know how important it is.
I'm sorry that you were disappointed with our level of service, and hopefully in the future we can better meet your expectations.
- Krista
We got literally hundreds of emails about this yesterday (and hundreds today), and the option was to either provide a standard message and respond quickly or answer each email individually, in which case we would not have responded to everyone until next week. Given the seriousness of the issue, we felt that it was appropriate to provide a quick response that explained the issue. If an email was a part of the database issue (which yours was) we sent the same standard response.
We usually do provide individual email responses, however due to time constraints this just wasn't possible. We are experiencing some growing pains right now and are working to scale things like customer service, as we know how important it is.
I'm sorry that you were disappointed with our level of service, and hopefully in the future we can better meet your expectations.
- Krista
11 months ago
in Video: Your Images for Sale on Plagiarism Today
Hi Jonathan
Thanks for sharing this and for taking the time to create such a comprehensive video. It is pretty shocking that a large company like Photobucket wouldn't have thought about the potential issues (not to mention the fact that some of the images appeared to be copyright). I'm going to post your video over on the Photrade blog.
Also - thanks for mentioning photrade. We are trying to create a site that respects the wishes of the photographers to keep their photos safe.
- Krista
Thanks for sharing this and for taking the time to create such a comprehensive video. It is pretty shocking that a large company like Photobucket wouldn't have thought about the potential issues (not to mention the fact that some of the images appeared to be copyright). I'm going to post your video over on the Photrade blog.
Also - thanks for mentioning photrade. We are trying to create a site that respects the wishes of the photographers to keep their photos safe.
- Krista
1 reply
11 months ago
in How to attend a $2,000 Blogging Conference for $49 on The Marketing Technology Blog
I'm sure that the conference will be a blast! Great post! I was speaking at blogher so missed posting about Blog Indiana last week - will have to post about it this week!
Look forward to meeting you there!
- Krista
Look forward to meeting you there!
- Krista
1 year ago
in I Need You! @ BlogWorldExpo on Jim Kukral
Jim
Are you still looking for panelists for this? I submitted some speaker proposals (haven't heard back) and would love to participate in your panel. I work for a company that helps Bloggers make money from their blogs.... so, while I wouldn't pimp my company (speakers who did that last year were among the worst) I can speak knowledgeably on the topic. I am speaking at Blogher and Blog Indiana....
Are you still looking for panelists for this? I submitted some speaker proposals (haven't heard back) and would love to participate in your panel. I work for a company that helps Bloggers make money from their blogs.... so, while I wouldn't pimp my company (speakers who did that last year were among the worst) I can speak knowledgeably on the topic. I am speaking at Blogher and Blog Indiana....
1 reply
Jim Kukral TheBizWebCoach
Hi Krista, contact me via email and I'll see if I can fit you into a panel. They're already set and filled up.
1 year ago
in sMoRTy71.com: Podcamp Ohio 2008 recap on sMoRTy71
Was great seeing you (although briefly at PCO)..... Overall I thought it was a great event! Too bad you missed the rockin launch party, but I'm sure that we'll have another one soon....
Take care!!
- Krista
Take care!!
- Krista
1 year ago
in Vizual Graphix "Vizualog" on Vizual Graphix Forum & Comments
Let me know if there is anything that we can do to improve your experience - we're always looking for feedback to improve :)
- Krista
- Krista
1 year ago
in Vizual Graphix "Vizualog" on Vizual Graphix Forum & Comments
Thanks for linking to Photrade. Let me know if you have any questions about the site!
- Krista
VP Marketing, Photrade.com
- Krista
VP Marketing, Photrade.com
1 reply
vizualgraphix
You're welcome Krista... I am a friend of Scott Bourne, a Photrade user who suggested http://Photrade.com/ to me. I plan to check it out and recommend it to my photographer colleagues. Keep up the good work!
B
B
1 year ago
in personal work from djp on djpaine
Hi Darren
Thanks for your interest in Photrade! The invite code "MASHABLE" should work for the first 300 users to try it.
Let us know what you think of the site and happy Photrading!
- Krista Neher
VP Marketing, Photrade.com
Thanks for your interest in Photrade! The invite code "MASHABLE" should work for the first 300 users to try it.
Let us know what you think of the site and happy Photrading!
- Krista Neher
VP Marketing, Photrade.com
1 year ago
in Photrade Lets You Earn from Your Photos on RotorBlog.com
Hi Arnold
Thanks for writing about us. We have been working hard to build the site you see today, and are really excited that you like it.
If you have any thoughts, comments or suggestions, please let us know.
Thanks again and Happy Photrading!
- Krista
VP Marketing
Thanks for writing about us. We have been working hard to build the site you see today, and are really excited that you like it.
If you have any thoughts, comments or suggestions, please let us know.
Thanks again and Happy Photrading!
- Krista
VP Marketing
1 year ago
in Photos of New York City, April 2008 on Laughing Squid
I was in NY a few weeks ago for the New York Photo Fest. You are definitely a much better photographer than I am.... but I'm learning :)
1 year ago
in PR Two Point Oh on Marketing Begins At Home
David
Great post. I agree that the internet is turning a lot of industries on their head - PR included. I think that the question is - How do we help more people "get it".
- Krista
Great post. I agree that the internet is turning a lot of industries on their head - PR included. I think that the question is - How do we help more people "get it".
- Krista
1 year ago
in Yahoo + Microsoft (Scripting News) on Scripting News
I literally laughed out loud when I read "The dead leading the blind".
Microsoft certainly doesn't have the best track record in acquisitions (ie. Hotmail, Driveoff.com) and doesn't appear to be very in tune with what its users really want (ie. Vista, most of the MSN sites?).
On a positive note (since nobody else seems to be) there is potential for synergies from leveraging Yahoo! web services with Microsoft capabilities in desktop and at home media. (Apologies for Buzzword overkill).
Also, in case you forgot to celebrate, Vista celebrated its 1 year anniversary on Jan 30.
Microsoft certainly doesn't have the best track record in acquisitions (ie. Hotmail, Driveoff.com) and doesn't appear to be very in tune with what its users really want (ie. Vista, most of the MSN sites?).
On a positive note (since nobody else seems to be) there is potential for synergies from leveraging Yahoo! web services with Microsoft capabilities in desktop and at home media. (Apologies for Buzzword overkill).
Also, in case you forgot to celebrate, Vista celebrated its 1 year anniversary on Jan 30.
1 year ago
in Microsoft moves to buy Yahoo! on The Technology Liberation Front
I think that the real question is will Microsoft be able to realize the potential from the acquisition without alienating the user base.
There is a lot of potential but the track record isn't good. Only time will tell......
There is a lot of potential but the track record isn't good. Only time will tell......
1 year ago
in Sites Let Bloggers Make Money on Photos on Marketing Pilgrim
Hi Janet
Thanks for writing about Photrade. We are really excited about our beta launch.
Per Timsdd's comment (btw - Timsdd has tons of great photos on the site), you should be able to use images without an invite, however you need an invite to post your photos.
You can request an invite on the site - click create account (top right) and you'll get on the list for an invite.
Thanks again for the post! We hope you enjoy using our site.
Krista
VP Marketing
Photrade.com
Thanks for writing about Photrade. We are really excited about our beta launch.
Per Timsdd's comment (btw - Timsdd has tons of great photos on the site), you should be able to use images without an invite, however you need an invite to post your photos.
You can request an invite on the site - click create account (top right) and you'll get on the list for an invite.
Thanks again for the post! We hope you enjoy using our site.
Krista
VP Marketing
Photrade.com
1 year ago
in Frog on It's Curious blog
Hi - I love the photos on your site.
Check out our site www.photrade.com - it is a photosharing site made specifically for bloggers and photographers (and you appear to be both).
You can actually SELL your photos on this site PLUS you can earn ad revenue when people view your photos. Its also a great way to get your work out there - our library of photos is expanding every day. Check it out.
My Fav is the photrade badge - you can get one to show a collage of your photos when you upload photos.
I would love to know what you think about the site. Our goal is to make something better for the blogging community!
K-Rock
Check out our site www.photrade.com - it is a photosharing site made specifically for bloggers and photographers (and you appear to be both).
You can actually SELL your photos on this site PLUS you can earn ad revenue when people view your photos. Its also a great way to get your work out there - our library of photos is expanding every day. Check it out.
My Fav is the photrade badge - you can get one to show a collage of your photos when you upload photos.
I would love to know what you think about the site. Our goal is to make something better for the blogging community!
K-Rock
Thank you very much for the mention on the Photrade blog and definitely feel free to embed the video itself if you feel that would be appropriate.
Regarding your site, I have an account there and I really like what you guys are doing. I haven't started making full use of it, most of my image hosting needs are in a different direction than what you guys do (I do a lot of work with screen shots for articles) but I definitely think you provide a valuable service for visual artists and photographers, I would like the chance to talk with you some time about your service in this area.
Would there be a means I could do that easily or a preferred contact method?
Thank you for your help and support!