Re: APX ALARM of Provo, Utah is a Thief and a Liar.

Tami — Thu, 02 Oct 2008 11:09:21 -0000

My brother is in upper management at Apx Alarm. I made him aware of your situation, Robert, and he immediately responded by talking to Josh Houser, the executive over customer service. Josh responded that he has dealt with you, Robert, personally and has not been able to make you happy after his efforts at doing so...I don't know "what" efforts were put forward by Josh so that was ambiguous and could be interpreted that Josh has done nothing and so you're not happy or he's done something and you're still not happy. I've always gone to the Better Business Bureau immediately if ever there has been a customer service issue. I've never been disappointed in going the BBB route as all sides--both you and the business--can be guaranteed a fair mediation. I've walked away with a free laptop from CompUSA and a whole CD of original family portraits by a top-notch photography studio, as a result. Another approach would go the FTC route. If there is truly something illegal going on on Apx's side, they would be investigated.

My business partner is personal friends with Bob Garfield (www.comcastmustdie.com), who is personal friends with Ralph Nader...Ralph and Bob are serious consumer advocates so I would recommend contacting Bob at his website (cited previously) if the BBB or FTC route does not help. My guess is if you have significant documentation the BBB will be able to resolve this issue for all concerned.

To be fair, from the Apx side you can view a positive report about their customer service by going to the following:
Story about APX on local NBC Channel.
http://www.ksl.com/index.php?nid=148&sid=4397436 <http://www.ksl.com/index.php?nid=148&sid=43...>

Story about APX from the local paper
http://www.heraldextra.com/content/view/282251/17/

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Re: APX ALARM of Provo, Utah is a Thief and a Liar.