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Tami
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9 months ago
in APX ALARM of Provo, Utah is a Thief and a Liar. on Utah Tech Jobs
My brother is in upper management at Apx Alarm. I made him aware of your situation, Robert, and he immediately responded by talking to Josh Houser, the executive over customer service. Josh responded that he has dealt with you, Robert, personally and has not been able to make you happy after his efforts at doing so...I don't know "what" efforts were put forward by Josh so that was ambiguous and could be interpreted that Josh has done nothing and so you're not happy or he's done something and you're still not happy. I've always gone to the Better Business Bureau immediately if ever there has been a customer service issue. I've never been disappointed in going the BBB route as all sides--both you and the business--can be guaranteed a fair mediation. I've walked away with a free laptop from CompUSA and a whole CD of original family portraits by a top-notch photography studio, as a result. Another approach would go the FTC route. If there is truly something illegal going on on Apx's side, they would be investigated.
My business partner is personal friends with Bob Garfield (www.comcastmustdie.com), who is personal friends with Ralph Nader...Ralph and Bob are serious consumer advocates so I would recommend contacting Bob at his website (cited previously) if the BBB or FTC route does not help. My guess is if you have significant documentation the BBB will be able to resolve this issue for all concerned.
To be fair, from the Apx side you can view a positive report about their customer service by going to the following:
Story about APX on local NBC Channel.
http://www.ksl.com/index.php?nid=148&sid=4397436 <http://www.ksl.com/index.php?nid=148&sid=43...>
Story about APX from the local paper
http://www.heraldextra.com/content/view/282251/17/
My business partner is personal friends with Bob Garfield (www.comcastmustdie.com), who is personal friends with Ralph Nader...Ralph and Bob are serious consumer advocates so I would recommend contacting Bob at his website (cited previously) if the BBB or FTC route does not help. My guess is if you have significant documentation the BBB will be able to resolve this issue for all concerned.
To be fair, from the Apx side you can view a positive report about their customer service by going to the following:
Story about APX on local NBC Channel.
http://www.ksl.com/index.php?nid=148&sid=4397436 <http://www.ksl.com/index.php?nid=148&sid=43...>
Story about APX from the local paper
http://www.heraldextra.com/content/view/282251/17/
1 reply
FWIW, I talked with Josh (he contacted me) and he was able to take care of everything a self-respecting company would... he listened to me, realized there were some problems (maybe on both our faults) and agreed that it would be best for us to part ways and make a clean break. APX *has* resolved my problem to enough satisfaction. I would never do business with them, nor would I recommend them to anybody, but I am personally OK with how things worked out.
I know I *could* go through all the hassle of contacting the FTC and the BBB and all those other things, but that was not my point in posting this. The *point* was that, when something goes wrong with a company's service, it should be simple to get it fixed or canceled. By very definition, having to contact a federal or non-profit agency to get a dispute resolved with a company is TOO MUCH WORK that I don't have time for.
And, about the hurricane work they did, that's great. I don't have a problem with the PEOPLE at APX... its their incredibly litigious contract, their rediculously long contract-period, and the pit-bulls they contract out to when accounts go sour.
Like I said when I posted the blog: "I am angry... knowing that my SECURITY ALARM COMPANY has resorted to bullying collection agencies and underhanded, litigious contracts to make money, and the thread of lawsuit and loss of personal property. The reason I turned to them is to PROTECT myself ... [but] YOU, Apex Alarm, are the greatest THREAT to that very security you pretended to care about."