Hey Chris, Thanks for the mention, the great post and summary analysis. You're right, online marketers should not stop at SEM, they should embrace email marketing and SMM as well!
Personally, I love this post. So true, so well said, and really rather inspiring to know that there are others out there on a day to day dealing-with-crap basis. I will be patient. Thanks for the reminder Steve... Funny how little things like patience are so important, but so quick to be the first qualities to go when the going gets tough.
I agree too, it's really funny how patience is the first thing to go when the chips are down.